Legal Intake Manager – Law Firm Experience Required

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Paired

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.

📋 Description

• Lead, coach, and support a remote team of legal intake specialists • Assist with hiring, onboarding, training, scheduling, and performance management • Oversee screening and qualification of prospective clients across multiple legal practice areas • Identify and promptly escalate time-sensitive and high-priority inquiries • Monitor incoming leads from phone calls, web forms, chat, and other channels to ensure fast, consistent follow-up • Track the intake pipeline and ensure leads are documented, nurtured, and advanced through each stage • Review recorded calls, emails, and client communications for empathy, accuracy, professionalism, and compliance • Monitor KPIs including conversion rates, response times, follow-up activity, lead quality, and cost per lead • Prepare and present weekly performance reports and actionable recommendations to leadership • Manage and optimize workflows, automations, templates, and user processes in Lawmatics • Handle complex inquiries, escalations, high-value opportunities, and sensitive customer service matters • Collaborate with leadership, attorneys, marketing, and operations to improve client acquisition and onboarding • Identify intake-process gaps and implement strategies to improve efficiency and conversion

🎯 Requirements

• At least 2–3 years of experience managing an intake or sales team within a law firm • Proven experience leading, training, and motivating remote team members • Strong understanding of legal intake, lead qualification, client onboarding, and consultation scheduling • Experience handling intake for family law, criminal defense, immigration, or other consumer-facing legal practice areas strongly preferred • Hands-on experience with Lawmatics highly preferred • Experience using Clio Manage, VoIP phone systems, Slack, Zoom, and Google Workspace • Strong analytical skills and confidence working with conversion metrics, response-time data, and performance reports • Excellent communication, active listening, conflict-resolution, and customer-service skills • High emotional intelligence and ability to communicate with prospective clients during stressful or sensitive situations • Exceptional attention to detail, organization, and follow-through • Ability to work independently in a fast-paced, fully remote environment • Professional fluency in English • Bilingual English and Spanish communication skills are a plus

🏖️ Benefits

• Competitive salary (USD) • Work From Home • Flexible hours