Customer Success Specialist II, Spanish Bilingual

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Palmetto

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

💸 Finance

Energy • Finance

Palmetto is a company that offers comprehensive solar energy solutions for residential properties. It provides various solar services including design, financing, installation, maintenance, and energy system management. Palmetto aims to make clean energy accessible with its solar feasibility modeling platform and offers flexible payment options like solar lease, purchase, and subscription plans. The company prides itself on exceptional customer service and social impact, helping homeowners to manage their energy consumption efficiently while reducing their environmental footprint.

📋 Description

• Handle escalated customer issues that require advanced problem-solving. • Resolve high-touch priority cases for internal teams, ensuring timely resolution. • Serve as a technical and operational expert, assisting frontline agents with complex inquiries. • Work closely with internal departments (e.g., Engineering, Field Ops, Billing) to facilitate case resolution. • Conduct outbound follow-ups for customers with passive or negative NPS scores, identifying pain points and providing solutions. • Gather customer feedback to improve overall service quality and escalate systemic issues to leadership. • Identify trends in customer dissatisfaction and recommend process improvements. • Call customers who provided positive survey scores to ask for lead referrals for potential new customers. • Act as a backup team for frontline operations in case of BPO outages or system disruptions. • Assist in load balancing during high call volumes or staffing shortages.

🎯 Requirements

• 2+ years of experience in customer service and escalations (solar industry preferred) • Strong solution-based problem-solving skills, especially related to solar energy systems • A proactive approach to challenges—you come with ideas, not just questions • Excellent verbal and written communication skills with a customer-centric mindset • Ability to manage high-pressure escalations with professionalism and urgency • Experience with CRM systems (Salesforce preferred) and ticketing tools • Ability to analyze NPS data and identify customer trends • Flexibility to support business continuity efforts and assist with frontline operations when needed • Proficiency in Spanish to effectively support Spanish-speaking customers (required)

🏖️ Benefits

• unlimited PTO • medical coverage • dental coverage • vision coverage • paid parental leave • retirement plans • career growth opportunities