Customer Success Specialist, Spanish Bilingual

🕒 June 22

🇵🇭 Philippines – Remote

💵 ₱500k - ₱740k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 45%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Palmetto

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

💸 Finance

Energy • Finance

Palmetto is a company that offers comprehensive solar energy solutions for residential properties. It provides various solar services including design, financing, installation, maintenance, and energy system management. Palmetto aims to make clean energy accessible with its solar feasibility modeling platform and offers flexible payment options like solar lease, purchase, and subscription plans. The company prides itself on exceptional customer service and social impact, helping homeowners to manage their energy consumption efficiently while reducing their environmental footprint.

📋 Description

• Serve as the first point of contact for solar customers • Handle inbound calls, emails, and chats about solar system performance, billing, and account support • Provide first-level troubleshooting and guide customers through basic issue resolution • Log and update customer interactions in the CRM system • Set clear expectations about timelines and next steps • Identify and escalate cases to Tier 2 or specialized teams • Follow SOPs for routing high-priority or technical cases • Gather and document relevant details for escalations • Demonstrate empathy and professionalism in customer interactions • Aim for first-contact resolution • Educate customers on monitoring solar system performance and finding resources • Follow customer communication and data-security SOPs • Meet SLAs for response times and resolution • Provide leadership feedback on recurring issues, trends, and process gaps • Report to the Team Lead, Customer Success • Meet targets for first-contact resolution, average handle time, CSAT, SOP adherence, and escalation accuracy

🎯 Requirements

• 1+ year of customer service experience (call center or BPO preferred) • Basic familiarity with solar energy systems or willingness to learn quickly • Strong verbal and written communication skills in English • Ability to stay calm and professional under pressure • Comfortable using CRM/ticketing systems (Salesforce preferred but not required) • Detail-oriented and able to follow SOPs accurately • Willingness to grow into more complex responsibilities • Excellent written and verbal communication skills in both English and Spanish, with the ability to deliver constructive feedback clearly (required) • Successful completion of a background check

🏖️ Benefits

• Unlimited PTO • Medical coverage • Dental coverage • Vision coverage • Paid parental leave • Retirement plans • Career growth and talent development opportunities • Promote-from-within culture • Purpose-driven work • Collaboration, impact, and balance-focused culture

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