Business Support Specialist

🕒 April 2

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Park National Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1908

🏦 Banking

💸 Finance

Banking • Finance

<Park National Bank> is a family of community banking teams that provides retail and commercial banking products and services to individuals, businesses, and communities. The bank offers checking and savings accounts, credit cards, consumer and mortgage loans, business and commercial lending (including SBA, agricultural, equipment and aircraft financing), wealth management, retirement and trust services, and digital banking tools. Park emphasizes personalized, community-focused service, local leadership, and community involvement while also providing online and mobile banking, cash management, and merchant services.

📋 Description

• Provide customer support for business banking products and services, including Business Online Banking, Commercial Online Banking, Mobile Banking and QuickBooks integrations • Research and resolve business customer inquiries via Online Secure Messaging, email and telephone • Assist with customer inquiries relating to Cash Management products and services and facilitate a resolution for customer problems quickly and efficiently • Maintain an in-depth knowledge of all Cash Management products and services; recognize customer needs for additional services and refer them to the appropriate Cash Management group • Adhere to department performance metrics to ensure service levels and customer expectations are consistently achieved • Communicate process improvement, efficiency and customer service improvements ongoing to supervisor • Participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise wide risks • Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks • Deliver a consistent, high level of service within our Serving More standards • Other duties as assigned

🎯 Requirements

• High school diploma or equivalent required • 2 or more years of customer service or call center preferred

🏖️ Benefits

• Sponsorship not available for this role.