Technical Account Delivery Manager

🕒 2 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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Park Place Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1991

🤝 B2B

🔧 Hardware

🏢 Enterprise

B2B • Hardware • Enterprise

Park Place Technologies is a global IT infrastructure services company that provides third-party hardware maintenance, software technical support, managed infrastructure services, and IT professional services for servers, storage, networking, and hyperconverged systems. It sells new and pre-owned hardware through its Curvature brand, offers infrastructure monitoring software (Entuity), and delivers data center solutions including immersion and direct-to-chip liquid cooling. Park Place focuses on reducing OEM costs, maximizing uptime with global logistics and monitoring (ParkView), and supplying L1–L3 engineering expertise to enterprise customers.

📋 Description

• Partnering with Sales, Presales and Customers for input to the SOW, edits and finalization to ensure Solution Delivery outcomes are understood and achievable. • Development of scorecard for services. • Defining the specific Hypercare activities to ensure a quality-based handover from onboarding to Managed Services teams are completed effectively. • Based on site with the customer during onboarding and Hypercare phases of the contract supporting both the customer and the managed services teams. • Daily account monitoring. • Weekly / monthly technical operation report production including trends. • Monthly technical trending report production with treatment / advisory outputs. • Quarterly technical business reviews. • Technical best practice advice and recommendations. • Root cause and incident management reviews. • Reviewing environment configurations, documenting optimization opportunities, and driving implementation following appropriate change control processes. • Creating, editing and providing updated account documentation. • Monitoring and reporting financial performance to SOW and driving improvements to critical measurements. • Leading Service Improvement Activities (SIP), RCA/PIR and action item completion through Customer and PPT resources. • Ownership of the change control process governance. • Any other tasks and activities pursuant to the role.

🎯 Requirements

• 8+ years’ experience in an IT Infrastructure role with experience across storage, network and server technologies. • Strong background in IT Operations Best Practices and Metrics Management. • Must have experience creating and monitoring performance against Statements of Work. • Experience of working with sales / pre-sales. • Experience of technical report production using industry standard tools. • Experience and understanding of Client IT operational processes and procedures. • Proven ability to work on several projects simultaneously and under tight schedules. • Must be able to prioritize own workload and use own initiative in the absence of supervision. • Advanced MS Office Skills. • Bonus Points: Data Center Operational experience • IT Consultant or Pre-Sales experience • ITIL Qualified to advanced or expert level.

🏖️ Benefits

• Onsite support @ Customer location/s during Onboarding and Hypercare engagements • Domestic and International travel may be required