Lead/Senior Solution Engineer

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Parloa

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 Series B on 2024-04

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.

📋 Description

• Lead the technical aspects of the sales cycle, from discovery and solution design to validation through Proof of Value and Proof of Concept engagements. • Design scalable, enterprise-ready solutions tailored to customer needs, ensuring feasibility and alignment with business goals. • Translate complex technical capabilities into clear business value, guiding both technical and non-technical stakeholders. • Partner closely with Enterprise Account Executives, co-owning accounts and supporting strategic sales initiatives within the territory. • Represent the voice of the customer by feeding insights into Product and Engineering to shape roadmap and improvements. • Work closely with Sales, Professional Services, Product, and global Solution Engineering teams to ensure a seamless customer journey.

🎯 Requirements

• 5+ years of experience as a Solution Engineer or in a similar customer-facing technical role within SaaS or enterprise technology • Strong technical foundation across APIs, cloud environments, integrations, and enterprise architecture • Experience supporting complex, multi-stakeholder enterprise sales cycles • Ability to translate technical concepts into clear business value and outcomes • Excellent communication and presentation skills, with confidence in both technical and executive conversations • Structured and solution-oriented mindset, with the ability to navigate ambiguity and high-pressure situations • Technical curiosity and interest in AI-driven products and customer experience • Native or bilingual Turkish, and strong English skills

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options