Senior Project Manager – Software Implementation

🔥 12 minutes ago

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project44

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚗 Transport

☁️ SaaS

🛍️ eCommerce

Transport • SaaS • eCommerce

project44 is a leading supply chain management platform that utilizes state-of-the-art technology to provide real-time visibility, predictive analytics, and automation across global supply chains. The platform empowers shippers, carriers, and logistics service providers to take control of their supply chain operations through enhanced inventory management, seamless booking processes, emissions monitoring, and integrated workflows. By utilizing AI-driven insights and multimodal capabilities, project44 helps businesses optimize logistics from pre-shipment to final mile delivery, ultimately improving efficiency, sustainability, and compliance. Based in Chicago, project44 supports over 1300 customers globally, ensuring they achieve a high-velocity supply chain and competitive advantage.

📋 Description

• Own and drive the full project lifecycle for customer implementations, from post-sale handover through Go-Live and Hypercare. • Develop and manage detailed project plans, timelines, milestones, and deliverables, ensuring alignment across internal and customer teams. • Lead project governance, including status tracking, reporting, and stakeholder communication at all levels. • Manage project risks, issues, and dependencies, proactively identifying mitigation strategies and driving resolution. • Own budget and scope management, ensuring projects are delivered within agreed commercial parameters. • Act as the primary point of contact for customers on project delivery, ensuring clear communication, expectation management, and alignment. • Coordinate cross-functional teams, including Solutions Architects, Engineering, Product, and Support, to ensure smooth execution. • Facilitate key project ceremonies, including: • Project kick-off calls • Weekly status meetings • Steering committees (when applicable) • Go-live readiness reviews • Support testing phases (System Testing & UAT) by coordinating timelines, stakeholders, and deliverables. • Drive Go-Live planning and execution, including cutover coordination and post-launch validation. • Oversee Hypercare phase, ensuring a smooth transition to Customer Success and long-term account stability. • Ensure accurate tracking of project progress using internal tools (e.g., Jira, Zendesk, Rocketlane, or equivalent). • Contribute to process improvements, project management standards, and scalable delivery frameworks. • Support pre-sales and discovery activities by providing input on timelines, delivery approach, and implementation feasibility.

🎯 Requirements

• Fluent in English and German (written and spoken). • Additional languages are a strong differentiator, with a strong preference French OR Spanish OR Italian. • 5+ years of experience in customer-facing project management roles, preferably within: • Supply chain, transportation, or logistics technology • SaaS implementations • Software delivery • Proven experience managing complex, multi-stakeholder projects with competing priorities and timelines. • Strong expertise in risk, budget, and stakeholder management. • Experience working with project and collaboration tools such as JIRA, Confluence, Microsoft Office, or equivalent. • Ability to communicate effectively with both technical and non-technical stakeholders. • Strong organizational skills with the ability to manage multiple projects simultaneously. • Comfortable working in a fast-paced, cross-functional, global environment. • Willingness to travel occasionally based on customer needs. • Experience with TMS, ERP, or supply chain systems is a plus

🏖️ Benefits

• Opportunity to work on strategic, high-impact implementations with leading global brands • Strong internal and external exposure, working cross-functionally and directly with customer leadership • A role with high visibility, where your work directly influences customer success and business outcomes • Ownership and autonomy to drive projects end-to-end and shape delivery approaches • The chance to build a strong portfolio of enterprise implementations within a fast-scaling SaaS environment