Senior Partner Delivery Success Manager

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Parloa

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

🏢 Enterprise

💰 Series B on 2024-04

Artificial Intelligence • Enterprise

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty.

📋 Description

• Own a portfolio of strategic Parloa partners, driving both partner maturity and successful customer delivery outcomes • Build trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders • Act as a strategic advisor to partners on building and scaling their Parloa services practice, including delivery methodologies, organizational structure, certifications, and go-to-market motions • Guide partners through complex enterprise AI and CX transformation programs, ensuring high-quality execution and measurable business impact • Partner with Account Executives and Partner Managers to support strategic deals, validate delivery approaches, and align implementation strategies • Monitor partner-led customer implementations, proactively identifying risks, managing escalations, and driving successful project outcomes • Drive operational rigor across partner engagements, including governance structures, success metrics, delivery reviews, and executive business reviews • Ensure close alignment between partners and internal Parloa teams including Customer Success, Professional Services, Product, and Solution Engineering • Advocate for partners internally while maintaining accountability around delivery quality, certifications, customer outcomes, and operational standards • Identify opportunities to expand successful partner initiatives across regions, business units, and enterprise accounts • Support the evolution of Parloa’s Partner Success function by helping define scalable programs, processes, playbooks, and operational frameworks • Stay current on Parloa’s platform capabilities, AI innovation, and enterprise CX transformation trends to guide partners effectively • Represent Parloa’s leadership in agentic AI and enterprise customer experience transformation during partner and customer engagements

🎯 Requirements

• 6+ years of experience in enterprise SaaS, consulting, partner management, customer success, or professional services roles • Experience working with global systems integrators, consulting firms, or implementation partners, with a proven track record of driving measurable customer outcomes through partners • Understanding of enterprise delivery models, implementation methodologies (SAFe Agile, waterfall, etc.), project governance, and services organizations • Strong executive presence and can confidently communicate with partner leadership, customer executives, and technical teams • Comfortable navigating cross-functional environments, influencing without direct authority, and aligning internal and external stakeholders around shared goals • Bring operational rigor, strong ownership, and attention to detail while balancing strategic relationship management with hands-on execution in fast-moving, ambiguous environments • Exposure to AI, automation, cloud, or enterprise technology ecosystems and can translate technical capabilities into measurable business value • Fluency in German & English is required.

🏖️ Benefits

• Parloa is committed to upholding the highest data protection standards for our clients' and employees' data • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.