Configuration Specialist – Professional Services

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PartnerOne

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

☁️ SaaS

💳 Fintech

Enterprise • SaaS • Fintech

PartnerOne is one of the fastest growing software groups in the world, providing solutions that enhance the operational efficiency of the largest enterprises globally. The company specializes in acquiring software firms and investing in their development to create more robust, effective, and agile software solutions. PartnerOne is trusted by 80% of the world's largest companies, including the top US and European banks, defense contractors, and media conglomerates, focusing on delivering unparalleled customer support and innovative technologies.

📋 Description

• Execute configuration tasks within MCP across assigned capability groups, including but not limited to core platform setup, workflow configuration, document/imaging setup, reporting, and system integrations. • Support onshore implementation consultants throughout the full project lifecycle — from requirements gathering and design-and-build through acceptance testing, UAT, and go-live. • Contribute to the development and maintenance of Statements of Work (SOWs), configuration documentation, and implementation estimates under onshore direction. • Resolve open support tickets and defects within assigned capability areas, following established triage and escalation protocols. • Participate in asynchronous client-facing communications (e.g., written status updates, defect clarifications, documentation requests) as directed by the onshore lead. • Maintain accurate records of configuration progress, open items, and ticket status in project tracking tools (e.g., ADO, Jira, Smartsheet). • Follow defined configuration standards, naming conventions, and quality checklists to ensure consistency and accuracy across deliverables. • Collaborate actively with onshore team members, contributing to daily or weekly coordination touchpoints and async communication channels. • Support internal automation and AI-assisted implementation initiatives by executing structured tasks within established workflows.

🎯 Requirements

• Experience working with a Loan Origination System (LOS), mortgage servicing platform, or other financial services software. • Familiarity with the Mortgage Cadence Platform (MCP) — Enterprise or Essentials tier — is a strong plus. • Experience in mortgage industry processes, including loan origination, underwriting, closing, or post-closing workflows. • Exposure to workflow configuration, rules engines, document management, or system integrations in an enterprise SaaS environment. • Experience supporting or contributing to SOW development, effort estimation, or requirements documentation. • Familiarity with SQL, scripting, or basic automation concepts is a plus. • Prior experience working in a nearshore or offshore delivery model, particularly supporting U.S.-based clients or team