Account Manager, Enterprise Solutions

Yesterday

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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PartsSource Inc.

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Healthcare Insurance • Enterprise • SaaS

PartsSource Inc. is a company dedicated to providing a comprehensive network of service technicians and a wide array of medical parts to healthcare facilities. The company connects its clients with evidence-based access to over 5,000 pre-qualified service technicians, ensuring high-quality equipment repairs aimed at maximizing equipment uptime, reducing costs, and improving productivity. PartsSource offers a robust online platform where healthcare providers and partners can order and manage medical replacement parts efficiently. They focus on unlocking financial, clinical, and labor capacity through their innovative Repair & Service Agreements. Furthermore, PartsSource is recognized as one of Newsweek’s Top 200 America’s Most Loved Workplaces for 2024, highlighting their strong company culture and commitment to ensuring healthcare facilities remain operational without interruption.

201 - 500 employees

⚕️ Healthcare Insurance

🏢 Enterprise

☁️ SaaS

💰 Venture Round on 2008-08

📋 Description

• Manage a portfolio of enterprise healthcare accounts in California, ensuring full program effectiveness and growth. • Analyze customer insights, account history, and macro trends to build territory plans and generate a strong pipeline for 12–24 months. • Identify strategic expansion opportunities through upsell and cross-sell initiatives. • Monitor territory, market trends, and competitors to uncover differentiation and growth opportunities. • Build trusted, long-term relationships with executive and operational stakeholders. • Conduct ongoing engagement to gather feedback, solve challenges early, and ensure customer coverage. • Act as the primary point of contact, coordinating communication across internal teams to ensure a seamless customer experience. • Maintain deep expertise in PartsSource’s product portfolio, including features, workflows, and value drivers. • Position PartsSource solutions effectively, tailoring value propositions to customer needs. • Stay current on industry trends, regulatory impacts, and competitor offerings to strengthen customer strategy and alignment. • Lead execution of customer programs, ensuring deliverables are met within scope and timelines. • Proactively identify risks and develop mitigation plans to maintain account momentum. • Use data and reporting tools (Gainsight, Matik, CRM systems) to provide insights, inform decision-making, and support forecast accuracy. • Partner with Operations, Product, Customer Success, BDEs, SSEs, and other internal teams to optimize customer outcomes. • Leverage CRM and sales tools to track interactions, manage pipeline, and document account strategies. • Ensure accurate forecasting, reporting, and documentation to support enterprise planning.

🎯 Requirements

• Bachelor’s degree in Business, Healthcare Administration, Engineering, or a related field (required). • 5+ years of experience in healthcare, with knowledge of clinical engineering and hospital supply chain operations (required). • Proven success in enterprise account management, sales, or a customer-facing strategic role. • Strong relationship-building, communication, and negotiation skills. • Demonstrated ability to drive account growth, manage risk, and deliver customer value. • Proficiency with CRM tools; experience with Salesforce.com and Mindtickle preferred.

🏖️ Benefits

• Competitive compensation package with salary, incentive plan, and company equity. • Comprehensive benefits including 401(k) match, health coverage, financial wellness programs, and more. • Career development through training, coaching, and exposure to enterprise growth initiatives. • Hybrid culture that balances flexibility and connection through thoughtfully designed workspaces. • Purpose-driven teams committed to solving meaningful challenges for healthcare.