Senior Success Operations Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏳ Contract/Temporary

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Passport

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

📦 Logistics

🛍️ eCommerce

📋 Compliance

Logistics • eCommerce • Compliance

Passport is a global cross-border commerce enablement company that helps direct-to-consumer and ecommerce brands scale internationally. It provides end-to-end internationalization services including cross-border and DDP shipping to 180+ countries, in-country enablement (importer of record, local fulfillment), marketplace management, seller-of-record tax compliance, duty drawback recovery, and integrations with 3PLs and ecommerce platforms. Passport combines shipping, compliance, and localized storefront/fulfillment solutions to simplify and accelerate global expansion for B2B customers.

📋 Description

• Own and manage recurring Customer Success operating cadences, ensuring priorities, risks, and follow-ups stay on track • Monitor brand performance and operational health, identifying trends, risks, opportunities, and potential blockers • Analyze performance data, identify root causes, and turn findings into actionable insights for Customer Success, Sales, and leadership • Maintain trackers, dashboards, and reporting frameworks, including updates, quality assurance, data hygiene, and stakeholder follow-up • Produce recurring business reporting and analysis, including success reporting, revenue and growth analysis, churn reporting, portfolio reviews, and quarterly performance reporting • Support onboarding and implementation workflows by tracking progress, identifying stalled or at-risk brands, and coordinating follow-up • Lead or support strategic projects focused on automation, dashboards, reporting enhancements, enablement, and operational tooling • Improve manual workflows through better processes, documentation, automation, and reporting • Maintain operational processes and documentation, including audits, issue tracking, post-sales opportunity tracking, and recurring workflows • Partner cross-functionally with Customer Success, Sales, Product, Data, Operations, Business Intelligence, Revenue Operations, Implementation, and AI Deployment teams • Primarily internally focused; no direct client-facing responsibilities required

🎯 Requirements

• Experience working in Customer Success Operations, Customer Success, Business Operations, Revenue Operations, or a similar operational role • Strong analytical skills and comfort working with reporting, business metrics, and operational data • Experience owning recurring operational processes, workflows, trackers, or reporting cadences from end to end • Ability to turn complex or messy data into clear insights, recommendations, and next steps • Experience building, maintaining, or working closely with dashboards and reporting tools • Track record of identifying process gaps and improving workflows through automation, documentation, better reporting, or stronger quality assurance • Strong cross-functional collaboration skills and experience coordinating work across multiple teams and stakeholders • High degree of ownership and ability to keep work moving without significant day-to-day oversight • Strong attention to detail, particularly when working with reporting, data quality, and business-critical processes • Comfort balancing competing priorities, deadlines, and stakeholder needs in a fast-moving environment • Experience with Salesforce, spreadsheets, and BI platforms such as Tableau