Benefits Specialist

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October 24

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Patriot Growth Insurance Services, LLC

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Insurance • Finance • B2B

Patriot Growth Insurance Services, LLC is a leading provider of risk management and insurance solutions that focuses on promoting business growth and safeguarding personal goals. With a commitment to delivering unparalleled service, they empower local brokers to offer comprehensive insurance options tailored to meet the diverse needs of businesses and individuals. By leveraging an expansive network of national carrier partners, they specialize in property & casualty and employee benefits, ensuring their clients receive the protection and support necessary to confidently pursue their goals.

1001 - 5000 employees

Founded 2019

💸 Finance

🤝 B2B

💰 Debt Financing on 2022-08

📋 Description

• Employee Navigator Build-Out & Renewal: Fully manage the EN build-out process, ensuring timely and accurate system renewals. • Frontline Support: Spend approximately one-third of your time providing direct support to clients, resolving complex issues, and advising on best practices for using EN software. • Liaison Role: Serve as the primary contact between clients and carrier integrations, facilitating smooth communication and issue resolution. • Process Documentation: Diligently document internal processes and contribute to training guides and resources to support team growth and operational efficiency. • Training & Development: Conduct training sessions for new hires and existing employees, enhancing their understanding and use of EN. • Continuous Improvement: Provide feedback and suggestions for improving processes, products, and customer support strategies.

🎯 Requirements

• Minimum of 3 years in a consultative support role, with a track record of helping clients resolve complex issues. • Strong computer skills and technical knowledge, particularly in Employee Navigator or similar platforms. • Proven ability to deliver high-quality customer service, both via email and telephone, with a focus on empathy, accuracy, and problem-solving. • Strong organizational skills to manage and prioritize customer inquiries effectively. • Ability to quickly identify and resolve issues, knowing when to escalate problems for additional assistance. • Motivated to continually improve personal knowledge, client satisfaction, and the product itself. • Excellent interpersonal and communication skills (both oral and written) • Proficient with use of Microsoft Office Suite and products • A passion for being part of a team that drives our company to industry leadership. • Ability to establish and maintain effective working relationships with both peers and clients. • Authorized to work in the U.S. without sponsorship.

🏖️ Benefits

• Medical, Dental, and Vision Benefits • Flexible Spending Account (FSA), Health Savings Account (HSA), and Commuter Transit Programs • Company-paid Short-Term Disability, Long-Term Disability, and Group Term Life • Company-paid Employee Assistance Program • Paid Parental Leave • Paid holidays • Personalized PTO • 401(k) with employer match