Commercial Operations Specialist

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🕒 April 21

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Paul Davis Canada

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1966

🤝 B2B

👥 B2C

B2B • B2C

Paul Davis Canada is a property restoration franchise network providing full-service emergency cleanup and restoration for residential and commercial properties across Canada. The company offers 24/7 emergency response with a rapid (30-minute) contact window and onsite deployment for disasters including water damage, flood, fire and smoke damage, mould remediation, storm and wind damage, biohazard cleanup, and content restoration. Paul Davis Canada also supports insurance claims with quality assurance, IICRC-certified technicians, preferred vendor programs, franchise locations nationwide, and additional services such as remodeling and commercial large-loss response.

📋 Description

• Receive jobs from national customers and assign to the local Paul Davis office based on location and job requirements • Sometimes required to have conversations with customers and offices during the night and weekend hours - flexible work hours. • Builds relationships with national customers. • Oversees job confirming that the office is meeting the requirements of the service level agreement with the customer. • Communicate initial job information and reporting to customers based on-site inspections. • Assist offices with the creation of preliminary reports, rough order of magnitude estimates, and timelines on all jobs. • Locate additional resources or expertise within the Paul Davis network if the job requires. • Partner with other internal business functions to facilitate a successful commercial job process. • Work with offices to provide daily updates to customers on the progress of jobs. • Manage the progress of jobs through the job management system. • Provide assistance with cost estimating on the job. • Communicate with offices regularly to confirm the job is progressing based on the timeline. • Review estimates submitted by offices to confirm accuracy based on scope and reporting, and that correct pricing is used. • Discusses the estimate or bid with the customer, focusing on sales and customer service. • Provide final estimate to Finance and Administration Coordinator for invoicing. • Other duties as assigned.

🎯 Requirements

• Bachelor's Degree in business, construction, construction management, insurance, or a relevant degree and/or experience • A combination of experience, proven skills, and extensive knowledge of insurance and the restoration industry may be considered in lieu of a degree • A minimum of 10 years of relevant property insurance or restoration industry experience. • Motivated, confident, and experienced in handling commercial restoration jobs or claims • Strong property damage estimating skills and experience • Advanced operating knowledge of Xactimate • Demonstrated skill in customer service and managing relationships with multiple customers • Proficiency in managing a project or claim load • Highly detail-oriented and organized • Project Management skills • Ability to work under pressure to meet deadlines • Exceptional analytical and problem-solving skills • Excellent written and verbal communication skills • Ability to work independently and make decisions • Demonstrated success in driving process improvements • Effective interpersonal skills • Ability to foster teamwork • Ability to follow our Paul Davis Values, Vision, Missions, and 10 Serving Basics

🏖️ Benefits

• Medical, Dental & Vision Benefits • 401(k) matching • Opportunity for advancement • Training & development