Enterprise Client Success Manager

🕒 June 10

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Payoneer

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💳 Fintech

🛍️ eCommerce

🤝 B2B

💰 Post-IPO Equity on 2021-06

Fintech • eCommerce • B2B

Payoneer is a global payment platform designed to simplify cross-border financial transactions for freelancers, businesses, and marketplaces. It provides a multi-currency account that allows users to pay and get paid internationally with ease and security. Payoneer supports users in over 190 countries and facilitates payments in 70 currencies, enabling businesses to expand into new global markets. The platform offers services such as receiving and sending payments, managing currencies, and automating payment collections with robust security measures against fraud.

📋 Description

• Deliver on company’s KPIs for managed accounts which include annual retention objectives and growth objectives • Develop and nurture relationships with key client stakeholders including C-Suite and senior management while understanding client’s strategic initiatives and decision-making process. • Maintain and grow revenue through strategic business plan creation, consultative selling, and development of upsell and cross-sell opportunities • Negotiate contract extensions, pricing, and work collaboratively with internal stakeholders to execute on revenue goals and objectives • Interpret data (market data, competitive data, proprietary data, and client supplied data) to include in data-driven decision-making process and to create a clear view on status of client • Conduct business reviews with clients to track against both Payoneer and clients KPIs and prioritize plans to achieve objectives. • Identify potential new products/services and supply inputs to product and R&D teams to place on roadmap to serve clients with a long-term view • Support close collaboration between Enterprise Client Success, Sales, Legal, Finance, Marketing, Innovation and Product Managers to develop solutions and advice (e.g. legal/regulatory) • Be a steward to resolve operational issues that may be affecting the client by working with technical teams to drive resolution on behalf of client.

🎯 Requirements

• 5+ years of experience in a client-facing role in high growth technology firms, payments firm, fintech space or in a financial institution • Ability to work with all teams, including sales/bd, finance, marketing, risk, customer care, legal, product, professional services and compliance • Expert communicator who is motivated to own all aspects of the client relationship and be the client’s advocate within Payoneer • Creative problem solver with the ability to think out of the box but also to know how to plan, prioritize, and execute on strategies to meet client needs and revenue goals • Business planning and commercial management skills • Proactive, value-based relationship-building skills • Data-driven and analytical mindset • Successful track records of achieving commercial targets • Able to travel to clients.

🏖️ Benefits

• Health insurance • Professional development • Flexible working arrangements • Paid time off • Competitive salary