Lead, Global HR Operations

Job not on LinkedIn

12 hours ago

Apply Now

Receive Emails with Similar Jobs

Payoneer

WebsiteLinkedInAll Job Openings

Fintech • eCommerce • B2B

Payoneer is a global payment platform designed to simplify cross-border financial transactions for freelancers, businesses, and marketplaces. It provides a multi-currency account that allows users to pay and get paid internationally with ease and security. Payoneer supports users in over 190 countries and facilitates payments in 70 currencies, enabling businesses to expand into new global markets. The platform offers services such as receiving and sending payments, managing currencies, and automating payment collections with robust security measures against fraud.

1001 - 5000 employees

Founded 2005

💳 Fintech

🛍️ eCommerce

🤝 B2B

💰 Post-IPO Equity on 2021-06

📋 Description

• Manage operations and processes related to the EOR employees and Client. • Documents, communicate and explain details of end-to-end processes and policies. • Define, update, and maintain SOPs and SLAs and proactively ensure the team follows them. • Collaborate with internal COEs and Partners across different regions to effectively respond to queries and questions within defined SLAs. • Build productive and trusting relationships with clients by meeting expectations and timelines and delivering a superior customer service experience. • Run 24/7 operations, manage caseload, set priorities, and allocate them within the team. • Cultivate networks and knowledge base across a variety of functions and locations to enable excellence in service delivery. • Maintain data integrity on various internal application

🎯 Requirements

• Must have hands-on experience in US payroll and onboarding processes. • 7 years of overall experience in HR Operations/ Assignment Support/ Client servicing/ Account management/ Global Mobility Support domain. • Knowledge of Global compensation, benefits, and payroll administration will be preferred. • Customer management skills, Strong Problem-Solving, Conflict handling, and resolving ability. • Multi-tasking ability with an eye for details. • The role will include managing a team of 2–3 members based in LATAM and India. • Demonstrated ability to perform in an entrepreneurial setting, working independently across multiple groups, and thriving in a high-pressure and rapidly growing environment. • Preferably MBA in Human Resources.

🏖️ Benefits

• Health insurance • Disability insurance • Life insurance • 401k plan • Paid-time off • Sick leave • Discretionary year-end bonus