Pazu Games
11 - 50 employees
đź Gaming
đ Education
đ„ B2C
Gaming âą Education âą B2C
Pazu Games is a company that offers a diverse library of over 50 high-quality, ad-free mobile games tailored for children. These games are designed to spark imagination and creativity, allowing kids to express themselves. Pazu+ provides a subscription model granting unlimited access to all its games on Apple and Android devices without ads or in-app purchases, aiming to inspire creativity and skill development among children worldwide. Trusted by millions of parents, Pazu Games focuses on educational and fun experiences to enrich children's lives.
Customer Support Specialist
Job not on LinkedIn
đ„ 0 minutes ago
đȘđș Europe â Remote
â° Full Time
đą Junior
đĄ Mid-level
đ Customer Support
đ«đšâđ No degree required
đ» Ghost score 15%
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Pazu Games
11 - 50 employees
đź Gaming
đ Education
đ„ B2C
Gaming âą Education âą B2C
Pazu Games is a company that offers a diverse library of over 50 high-quality, ad-free mobile games tailored for children. These games are designed to spark imagination and creativity, allowing kids to express themselves. Pazu+ provides a subscription model granting unlimited access to all its games on Apple and Android devices without ads or in-app purchases, aiming to inspire creativity and skill development among children worldwide. Trusted by millions of parents, Pazu Games focuses on educational and fun experiences to enrich children's lives.
đ Description
âą Resolve daily support tickets âą Represent Pazu across multiple channels, including Email, App Stores, and Social Media âą Maintain high standards of service and customer satisfaction âą Provide effective solutions and alternatives to players using internal systems âą Identify, analyze, and report trends of recurring issues and complaints to Product and R&D âą Proactively initiate related projects to help achieve an optimal customer experience
đŻ Requirements
âą 2+ years of experience in a customer-oriented role in a global company âą Native/mother tongue level of English (written and spoken) - required âą Experience working with support software such as Zendesk, Intercom, or similar platforms âą Excellent human and communication skills âą Supreme level of service (youâre a people person) âą Pro-active can-do approach âą Ability to work in a fast and dynamic environment âą High level of interest in the mobile gaming field - an advantage âą Tech-oriented - an advantage âą Spanish - an advantage
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