Bilingual Automotive Software Onboarding Specialist – Fixed Ops

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PBS Systems

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

🚘 Automotive

☁️ SaaS

🤝 B2B

Automotive • SaaS • B2B

PBS Systems is an established provider of dealership management software (DMS) focused on automotive retailers. With over 35 years of industry experience, PBS offers v10 APEX, a modern, all-in-one platform that combines accounting, sales, service, parts, CRM, and a digital service suite to support dealership operations. The company emphasizes automation, modular multi-role technology, integrations (including payments and OEM warranty portals), training, support, and partner collaborations. PBS operates from Canada (head office in Calgary) with additional offices in North America and runs dealer-focused events and education for customers.

📋 Description

• Support customers in improving operational efficiency and workflow consistency through effective use of PBS v10 Apex • Learn and develop an understanding of all areas of the PBS v10 Apex software and the process for training customers on the PBS v10 Apex software • Assist customers with the deployment, transition, and adoption of PBS v10 Apex, helping integrate the software into daily dealership operations • Deliver virtual training sessions to customers within assigned module(s) • Drive product adoption by reinforcing best practices, encouraging engagement, and helping customers fully utilize PBS v10 Apex capabilities • Follow up with customers post-training to support retention, adoption, and long-term success with the software • Identify gaps in customer usage or understanding and provide guidance to improve confidence, efficiency, and overall adoption • Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met • Responds to internal and external training requests in a timely manner • Write up tickets and investigate issues that arise, escalate issues to corresponding teams • Ensure v10 Apex queue is monitored • Maintain documentation and update as processes change within department • Knowledge sharing within own module and others within the v10 Apex team • Take the initiative to learn new products to increase knowledge • Willingness to commit to an ongoing system of education and cross-training • Perform other duties and responsibilities as assigned

🎯 Requirements

• Bilingual (EN-FR) • 1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations • Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential! • Excellent communication skills, including presentation and public speaking • Excellent customer service skills and phone etiquette • Strong documentation abilities • Effective time management and organizational skills • Strong problem solving and troubleshooting skills • Strong multi-tasking skills and the ability to prioritize tasks without direction • High School Diploma

🏖️ Benefits

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement. • Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean • Comprehensive health benefits - Medical and dental coverage to support your well-being. • Paid Time Off – Generous PTO to help you recharge and maintain work-life balance. • Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter. • Employee recognition - Regular appreciation programs and performance-based incentives • Competitive compensation package • Competitive annual base salary • Up to $4,800 per year in product certification bonuses • Additional performance incentives • Attractive referral bonuses • Staff discounts – Exclusive savings with partners such as GM, Dell, and more