Peak Support
1001 - 5000 employees
Founded 2015
📦 Logistics
📣 Marketing
💼 Consulting
Logistics • Marketing • Consulting
Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.
Bilingual Content Moderation, Farsi/English
Job not on LinkedIn
🔥 11 minutes ago
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Peak Support
1001 - 5000 employees
Founded 2015
📦 Logistics
📣 Marketing
💼 Consulting
Logistics • Marketing • Consulting
Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.
📋 Description
• Review user-generated content, including text, images, and videos • Moderate and remove content that violates platform guidelines • Evaluate user reports and escalations regarding inappropriate content • Monitor and respond to user inquiries, feedback, and concerns • Collaborate with cross-functional teams, including Customer Support and Engineering • Stay updated on industry trends, best practices, and emerging risks • Document and maintain accurate records of moderation actions and decisions
🎯 Requirements
• Strong communication skills in English and Farsi • Previous experience in content moderation, community management, or a related role is preferred • Strong understanding of online safety, privacy, and legal issues related to content moderation • Excellent judgment and decision-making skills • Effective communication skills, both written and verbal • Detail-oriented and able to work efficiently in a fast-paced environment • Familiarity with content moderation tools and platforms is a plus
🏖️ Benefits
• All the convenience of working from home • Exceptional work environment for our team members • Encourage and performance-driven culture • Opportunities for growth
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