Customer Service Associate – Project Management Experience

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Deliver exceptional customer service • Manage inquiries via email, chat, phone, and other platforms • Collaborate with team members for problem resolution • Maintain customer records accurately • Adapt to shifting schedules including voice and non-voice programs

🎯 Requirements

• Proven experience in customer service with direct client-facing and project management, preferably in a BPO setting • Strong oral and written communication skills • Versatility in managing inquiries via email, chat, phone, and other platforms • Adaptability and ability to thrive in fast-paced environments • Flexibility to work in voice, non-voice, or blended programs • Proficiency in Microsoft Office applications, with at least average skills in MS Excel • High attention to detail and strong organizational skills • Analytical thinking and problem-solving abilities, with some technical aptitude • Ability to work independently and reliably with minimal supervision • Commitment to completing all required initial training • Willingness to work on shifting schedules, including weekends and holidays • Project Management Experience is preferred • 1–2 years of customer service experience is required • Exceptional attention to detail and accuracy • Ability to perform repetitive tasks while maintaining focus and consistency • Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset • Adaptability to evolving procedures and processes • Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively • Empathy and patience in handling customer inquiries and concerns

🏖️ Benefits

• Exceptional service to our clients • Positive, encouraging, and performance-driven culture • Work-from-home PLUS model