Healthcare Team Lead – Business Support Operations

🕒 July 24

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Lead, coach, and develop a small cross-functional team supporting Accounting, Talent Acquisition, and Compliance • Conduct regular one-on-one meetings, provide performance feedback, and support employee development • Foster a collaborative, accountable, and high-performing team culture • Monitor team productivity, quality, and service levels • Remove obstacles and guide team members through day-to-day operational challenges • Oversee daily Accounting Support, Talent Acquisition, and Compliance Support operations • Ensure payroll support, client billing, recruitment, and compliance activities are completed accurately and on time • Prioritize workloads and allocate resources according to changing business needs • Identify operational gaps and implement process improvements • Ensure company processes, policies, and quality standards are followed • Partner with Operations, Scheduling, Recruitment, Compliance, and other internal stakeholders • Serve as the primary escalation point for operational issues • Communicate updates, priorities, and operational changes to internal stakeholders • Monitor team performance, service levels, and key operational metrics • Analyze trends, identify improvement opportunities, and implement action plans • Maintain accurate systems, records, and operational documentation • Promote continuous improvement and operational efficiency

🎯 Requirements

• 2+ years of experience leading or supervising teams in an operational, shared services, or business support environment • Experience leading a small team or supervising employees in a fast-paced environment • Strong leadership, coaching, and performance management skills • Excellent organizational, time management, and multitasking abilities • Strong analytical, problem-solving, and decision-making skills • Excellent verbal and written communication skills • Ability to build strong relationships with employees and cross-functional stakeholders • Proficiency in Microsoft Office • Experience in healthcare, home care, staffing, or a service-based organization preferred • Experience overseeing or supporting Accounting, Payroll, Billing, Talent Acquisition, Recruitment, Compliance, or Onboarding functions preferred • Familiarity with payroll, billing, recruitment, and onboarding processes preferred • Experience using AlayaCare, JazzHR, Paychecks, or similar operational platforms preferred • Experience monitoring KPIs, service levels, and operational performance metrics preferred • Demonstrated experience identifying and implementing process improvements preferred

🏖️ Benefits

• Fully remote work-from-home model • Positive, encouraging, and performance-driven culture • Opportunities to build rewarding, long-term careers • Tremendous opportunities for growth