Bilingual Content Moderation – Farsi, English

🔥 4 minutes ago

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Review user-generated content, including text, images, and videos, to ensure compliance with community guidelines and policies. • Moderate and remove content that violates platform guidelines, including but not limited to hate speech, graphic violence, nudity, and illegal activities. • Evaluate user reports and escalations regarding inappropriate content and take appropriate action in a timely manner. • Monitor and respond to user inquiries, feedback, and concerns related to content moderation. • Collaborate with cross-functional teams, including Customer Support and Engineering, to improve moderation processes and tools. • Stay updated on industry trends, best practices, and emerging risks related to content moderation. • Document and maintain accurate records of moderation actions and decisions.

🎯 Requirements

• Strong communication skills in English and Farsi. • Previous experience in content moderation, community management, or a related role is preferred. • Strong understanding of online safety, privacy, and legal issues related to content moderation. • Excellent judgment and decision-making skills, with the ability to quickly assess and address complex content issues. • Effective communication skills, both written and verbal, with the ability to interact professionally with users and colleagues. • Detail-oriented and able to work efficiently in a fast-paced environment. • Familiarity with content moderation tools and platforms is a plus.

🏖️ Benefits

• Peak Support offers all the convenience of working from home • exceptional service to our clients • encouraging and performance-driven culture