Customer Service Associate, Project Management Experience

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

B2B • SaaS • eCommerce

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Deliver exceptional customer service to clients • Manage inquiries via various platforms including email, chat, and phone • Collaborate with team members to ensure high service quality • Participate in initial training and adapt to company procedures • Work independently while meeting company standards and expectations

🎯 Requirements

• Proven experience in customer service with direct client-facing and project management • Strong oral and written communication skills • Versatility in managing inquiries via email, chat, phone, and other platforms • Adaptability and ability to thrive in fast-paced environments • Flexibility to work in voice, non-voice, or blended programs • Proficiency in Microsoft Office applications, with at least average skills in MS Excel • High attention to detail and strong organizational skills • Analytical thinking and problem-solving abilities, with some technical aptitude • Ability to work independently and reliably with minimal supervision • Commitment to completing all required initial training • Willingness to work on shifting schedules, including weekends and holidays • Project Management Experience is preferred • 1–2 years of customer service experience is required • Exceptional attention to detail and accuracy • Ability to perform repetitive tasks while maintaining focus and consistency • Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset • Adaptability to evolving procedures and processes • Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively • Empathy and patience in handling customer inquiries and concerns

🏖️ Benefits

• Health insurance • Professional development opportunities • Remote work options