Customer Success Coach – E-commerce Coach

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

B2B • SaaS • eCommerce

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Facilitate onboarding sessions for new customers • Conduct live coaching, group workshops, and Q&A sessions to help customers understand dropshipping fundamentals • Simplify technical and e-commerce concepts into easy-to-understand steps for beginners • Track customer progress and identify opportunities for intervention or additional support • Build strong customer relationships to drive engagement, retention, and success • Collaborate with internal teams to provide customer feedback and improve training materials • Ensure customers are aligned with best practices in store setup, ad execution, and scaling strategies • Support community engagement and facilitate discussions within coaching groups

🎯 Requirements

• Proven experience in facilitation, training, coaching, or customer success roles • Strong presentation and public speaking skills • Excellent verbal and written English communication skills • Experience in e-commerce, dropshipping, digital marketing, or SaaS is highly preferred • Strong ability to create accountability and encourage action during live sessions • High level of integrity and accuracy in CRM documentation and process tracking • Comfortable navigating and teaching through platforms such as Wix, Base44, TeamDrop, Close, and Calendly • Strong organizational and follow-up skills

🏖️ Benefits

• Dedicated to providing exceptional service to our clients • Exceptional work environment for our team members • Positive and encouraging culture