Team Lead – Business Support Operations

🔥 6 minutes ago

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Lead, coach, and develop a small cross-functional team supporting Accounting, Talent Acquisition, and Compliance. • Conduct regular one-on-one meetings, provide performance feedback, and support employee development. • Foster a collaborative, accountable, and high-performing team culture. • Monitor team productivity, quality, and service levels to ensure departmental goals are achieved. • Support team members by removing obstacles and providing guidance on day-to-day operational challenges. • Oversee the daily operations of the Accounting Support, Talent Acquisition, and Compliance Support functions. • Ensure payroll support, client billing, recruitment, and compliance activities are completed accurately and within established timelines. • Prioritize workloads and allocate resources based on changing business needs.

🎯 Requirements

• 2+ years of experience leading or supervising teams in an operational, shared services, or business support environment. • Strong leadership, coaching, and performance management skills. • Excellent organizational, time management, and multitasking abilities. • Strong analytical, problem-solving, and decision-making skills. • Excellent verbal and written communication skills. • Ability to build strong relationships with employees and cross-functional stakeholders. • Proficiency in Microsoft Office.

🏖️ Benefits

• Positive, encouraging and performance-driven culture. • Exceptional work environment for team members. • Opportunities for growth.