Healthcare Team Lead – Business Support Operations

🕒 July 28

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Lead, coach, and develop a small cross-functional team supporting Accounting, Talent Acquisition, and Compliance • Conduct regular one-on-one meetings, provide performance feedback, and support employee development • Foster a collaborative, accountable, and high-performing team culture • Monitor team productivity, quality, and service levels • Remove obstacles and provide guidance on day-to-day operational challenges • Oversee daily operations of Accounting Support, Talent Acquisition, and Compliance Support functions • Ensure payroll support, client billing, recruitment, and compliance activities are completed accurately and on time • Prioritize workloads and allocate resources based on changing business needs • Identify operational gaps and implement process improvements • Ensure company processes, policies, and quality standards are followed • Partner with Operations, Scheduling, Recruitment, Compliance, and other internal stakeholders • Serve as the primary escalation point for operational issues requiring leadership support • Communicate updates, priorities, and operational changes to internal stakeholders • Monitor team performance, service levels, and key operational metrics • Analyze trends, identify improvement opportunities, and implement action plans • Maintain accurate and up-to-date systems, records, and operational documentation • Promote continuous improvement and operational efficiency

🎯 Requirements

• 2+ years of experience leading or supervising teams in an operational, shared services, or business support environment • Experience leading a small team or supervising employees in a fast-paced environment • Strong leadership, coaching, and performance management skills • Excellent organizational, time management, and multitasking abilities • Strong analytical, problem-solving, and decision-making skills • Excellent verbal and written communication skills • Ability to build strong relationships with employees and cross-functional stakeholders • Proficiency in Microsoft Office • Preferred: experience in healthcare, home care, staffing, or a service-based organization • Preferred: experience overseeing or supporting Accounting, Payroll, Billing, Talent Acquisition, Recruitment, Compliance, or Onboarding functions • Preferred: familiarity with payroll, billing, recruitment, and onboarding processes • Preferred: experience using AlayaCare, JazzHR, Paychecks, or similar operational platforms • Preferred: experience monitoring KPIs, service levels, and operational performance metrics • Preferred: demonstrated experience identifying and implementing process improvements

🏖️ Benefits

• Fully remote work arrangement • Work-from-home convenience • Positive, encouraging, and performance-driven culture • Opportunities to build rewarding, long-term careers • Tremendous opportunities for growth