Internal Account Manager, B2B Sales

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Pear Tree.

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Pear Tree is a Melbourne‑born offshore recruitment and hiring services company that connects Australian, US, and UK businesses directly with skilled offshore professionals (primarily from the Philippines) without agency markups. They provide end-to-end hiring support — sourcing, screening, skills assessments, video interviews, reference checks — and offer payroll, Employer‑of‑Record, and compliance assistance plus a six‑month replacement guarantee. Pear Tree recruits across IT, sales & marketing, finance, creative, admin and operations roles, emphasizing cost savings, direct pay to talent, and secure onboarding workflows.

📋 Description

• Answer inbound phone calls and manage inbound customer and prospect enquiries promptly and professionally - acting as the primary internal point of contact for 1,500+ annual enquiries. • Qualify incoming enquiries, identify customer needs, and progress opportunities through the sales pipeline to close. • Coordinate and schedule customer consultation appointments for the relevant BDM in the field when a customer requests an in-person meeting. • Work closely with BDMs to ensure seamless handover of field-based opportunities, providing strong internal support so they can remain active in the market. • Prepare accurate and timely quotations, room designs, and product recommendations for customers. • Maintain an accurate and up-to-date CRM, ensuring all enquiries, opportunities, and customer interactions are recorded and followed up promptly. • Provide support to the tender function as capacity allows, assisting the Tender Specialist with submissions, documentation, and coordination. • Build and maintain warm, professional long-term relationships with customers, inspiring them with new products and thought leadership, provided by our in-house marketing team. • Conduct outbound calls to prospects and existing customers as capacity and business needs evolve, with the primary focus in early tenure remaining on inbound enquiry management. • Implement sales campaigns and strategies developed by the sales leadership team to increase market penetration and customer retention. • Deliver consistently to the Sebel brand proposition, ensuring every customer interaction reflects positively on the brand.

🎯 Requirements

• 2-4+ years of experience in an internal sales, account management, or customer-facing sales support role. • Demonstrated experience handling high volumes of enquiries while maintaining quality and accuracy under pressure. • Consistent track record of achieving or exceeding activity-based targets. • Experience in a B2B sales environment. • Proven ability to progress opportunities through a structured sales process from enquiry to close. • Experience using CRM systems to manage pipelines and record customer interactions accurately. • Excellent verbal communication skills with a confident, warm, and professional phone manner - comfortable handling a volume of inbound calls. • Strong ability to listen, qualify, and respond to customer needs efficiently and with empathy. • High level of self-motivation and ability to independently manage a large volume of concurrent enquiries and tasks. • Strong organisational skills – able to keep multiple balls in the air without dropping detail. • Proven ability to build and maintain strong customer relationships in a phone and digital-first environment. • Commercially minded - identifies opportunities and takes advantage of them with confidence. • Resilient and persistent - maintains a positive, energetic approach under pressure or in the face of setbacks. • Collaborative team player who works closely with field-based BDMs and supports colleagues to achieve shared targets. • Proficient in CRM systems, MS Office suite (Word, Outlook, Excel), and able to learn new platforms quickly. • A willing participant in weekly team meetings to share insights into customer enquiries and relevant market information