Virtual Assistant – Operations, Client Support

Job not on LinkedIn

🔥 10 minutes ago

🇵🇭 Philippines – Remote

💵 ₱45k - ₱60k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pear Tree.

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Pear Tree is a Melbourne‑born offshore recruitment and hiring services company that connects Australian, US, and UK businesses directly with skilled offshore professionals (primarily from the Philippines) without agency markups. They provide end-to-end hiring support — sourcing, screening, skills assessments, video interviews, reference checks — and offer payroll, Employer‑of‑Record, and compliance assistance plus a six‑month replacement guarantee. Pear Tree recruits across IT, sales & marketing, finance, creative, admin and operations roles, emphasizing cost savings, direct pay to talent, and secure onboarding workflows.

📋 Description

• Monitor and manage incoming client email channels throughout the NZ working day • Respond to clients promptly, professionally, warmly, empathetically, and reassuringly • Handle inbound phone inquiries in English • Follow up with clients regarding quotes, upcoming jobs, missing information, and next steps • Prioritize urgent matters and escalate operational bottlenecks to the franchise owner • Coordinate relocation, downsizing, and estate-clearing jobs between clients and field teams • Schedule and reschedule jobs, accurately capturing logistics, special requirements, and documentation • Maintain task lists and follow-up registers from initial contact through completion • Provide administrative oversight before and after service delivery • Assist with preparing, issuing, and following up on client quotes • Track quote statuses in the CRM through confirmed job execution • Gather job details for accurate pricing and resource allocation • Administer and maintain Monday.com as the central source of operational and client data • Input inquiries, update statuses, log communication notes, and set up automated follow-ups • Optimize Monday.com boards, workflows, automations, and tracking systems • Assist with staff scheduling, job assignment, and workforce coordination using Connecteam • Support employee time-tracking administration and monitor team availability and field operations • Communicate schedule updates to the local operational team • Provide calendar, task, and document management support to the Christchurch franchisee • Prepare spreadsheets, reports, digital files, and supplier correspondence • Identify and execute administrative tasks to support the franchisee’s operational capacity

🎯 Requirements

• Proven track record as a Virtual Assistant, Executive Assistant, Operations Coordinator, or Senior Administrator supporting a service-based business • Exceptional written and spoken English • Professional, empathetic phone manner • Hands-on experience with Microsoft 365 / Google Workspace, cloud-based document management, and spreadsheets • Experience coordinating schedules, service logistics, appointments, and client inquiries • Strong familiarity with CRM platforms and digital task-tracking systems • High data-entry precision • Prior direct experience using Monday.com in an operational setup and Connecteam for workforce scheduling preferred • Previous experience supporting a New Zealand or Australian business preferred • Background in removals, logistics, home services, real estate, property management, or aged care preferred • Direct experience supporting business owners or franchise owners in a fast-paced environment preferred • Ability to listen, reassure, and communicate gently with clients during high-stress life events • Proactive ownership and ability to anticipate operational needs • Exceptional organizational skills and attention to detail • Ability to adapt to shifting priorities and schedule changes

🏖️ Benefits

• Public holidays in NZ • NZ working hours • Independent Contractor engagement