Warranty & Sales Support Specialist – CPAP

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Pear Tree.

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Pear Tree is a Melbourne‑born offshore recruitment and hiring services company that connects Australian, US, and UK businesses directly with skilled offshore professionals (primarily from the Philippines) without agency markups. They provide end-to-end hiring support — sourcing, screening, skills assessments, video interviews, reference checks — and offer payroll, Employer‑of‑Record, and compliance assistance plus a six‑month replacement guarantee. Pear Tree recruits across IT, sales & marketing, finance, creative, admin and operations roles, emphasizing cost savings, direct pay to talent, and secure onboarding workflows.

📋 Description

• Take full ownership of the warranty claims process, from initial customer intake to resolution and tracking. • Accurately process 30-day customer exchanges and returns, ensuring a seamless experience for the customer while protecting company policies. • Work efficiently within our internal e-commerce systems and platforms from your remote home office. • Help us adopt and refine a brand-new CRM and ticketing workflow currently being built over the next few weeks. • Deep-dive into the sleep apnea and CPAP product category to understand technical specifications and customer pain points. • Assist with product-informed sales activities, inbound inquiries, and customer upsells once fully confident in the product niche.

🎯 Requirements

• 2+ years of experience in specialized E-commerce Customer Support, Operations, or Technical Support. (Experience in medical, health, or wellness niches is a major plus). • Comfortable learning new tools quickly; experience with modern CRMs, helpdesks (e.g., Zendesk, Gorgias), and e-commerce platforms. • Comfortable working in a growing business environment where workflows and systems are being actively built and optimized. • Exceptional written and verbal English communication skills, with the ability to discuss technical/medical-adjacent products confidently. • Reliable high-speed internet connection, a quiet home office setup, and a dedicated workspace.