Bilingual Patient Sales & Consultation Specialist

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🕒 April 11

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Catena

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🏢 Enterprise

🎯 Recruiter

HR Tech • Enterprise • Recruitment

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

📋 Description

• Respond to inbound calls, messages, and web inquiries promptly and professionally • Own the full patient journey from first contact through booked consultation or procedure • Qualify leads based on intent, fit, and readiness • Execute structured follow-ups for warm and cold leads • Coordinate handoffs with in-clinic teams for final conversion stages • Learn and master the company’s service and procedure offerings • Translate technical or medical information into clear, persuasive messaging • Identify patient motivations and align them with appropriate services • Conduct sensitive conversations with professionalism and discretion • Deliver high-quality, brand-aligned communication across all touchpoints • Provide anticipatory, high-touch customer service • Maintain a polished and professional tone reflective of a premium brand • Manage daily pipeline activity within CRM systems • Track interactions, update lead stages, and maintain clean data • Identify trends and report conversion insights to stakeholders • Collaborate with internal teams on scheduling and follow-ups • Participate in onboarding and knowledge-base training • Contribute to process improvements and workflow optimization

🎯 Requirements

• 3+ years of consultative sales experience (high-touch or service-based sales preferred) • Full professional fluency in English and Spanish (near-native English required) • Strong ability to communicate with high-level, discerning clients • Proven ability to learn and explain complex or technical concepts clearly • High emotional intelligence and strong interpersonal skills • Comfort discussing sensitive or personal topics with professionalism • Experience using CRM platforms in a sales or pipeline management capacity • Ability to work independently in a fast-paced, evolving environment •Nice-to-Haves (Preferred) • Experience in healthcare, aesthetics, wellness, or patient-facing sales • Background in luxury hospitality or premium client services • Familiarity with EMR systems or healthcare workflows • Exposure to high-growth startups or rapidly scaling environments

🏖️ Benefits

• Competitive Salary: Based on experience and skills • Remote Work: Fully remote—work from anywhere • Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO: In accordance with company policy • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees • Direct Mentorship: Guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Connect with professionals worldwide