Advanced Specialist, Customer Success – Faculty Advisor, Mathematics and Statistics

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🔥 10 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $68k - $73k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Partner with course-level administrators, providing discipline experience and digital product knowledge, to advise on the right integration of Pearson digital products and implementation that will best support teaching and learning goals. • Consult on digital assessment, grading, and reporting strategies; Provide deep understanding and best practices knowledge instructing with MyLab. • Consult with customers on modifying or creating content. • Create department-specific training resources such as videos, guides, and live as well as recorded webinars as needed. • Consult with Product teams to advise on development of new platforms, tools, and features. • Partner with Sales in campaigns, calls and meetings, demonstrations, and other sales enablement initiatives. • Use a set of success metrics and reporting structures to provide customers as well as internal stakeholders with written documentation of the recommendations and evolution of the course design and implementation.

🎯 Requirements

• Master's degree in assigned discipline area (Statistics) is required • At least 5 years of full-time teaching experience at the collegiate level (university, college, community college) in Statistics is required • Power-user experience with Pearson MyLab is required • Knowledge and experience in multiple fields in Mathematics and Statistics preferred; experience with Data Science and/or Engineering highly desirable • Online teaching experience preferred • LMS experience preferred • Experience with Copilot and other Generative AI tools a plus • Ability to engage with international customers in different time zones a plus • Experience presenting at conferences, department meetings, and events

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development