Support, Operations and Accounting Specialist

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🕒 April 27

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• You join the Pennylane Academy and receive ongoing training on the product and the team's operations. • You learn everything you need to know about our company, our vision, and our different departments. • You learn to identify stakeholders and to collaborate effectively within your team and with other departments. • You begin handling accounting-related requests: you receive inquiries, qualify them based on a solid understanding of accounting principles, and provide fast, impactful responses. • You gain autonomy and take full ownership of cases, ensuring proper follow-up of requests through to ticket resolution to guarantee user satisfaction. • You start managing increasingly complex client requests. • You contribute to creating and updating help materials available to clients to increase their autonomy. • You share your accounting knowledge and field experience with colleagues. • You represent the customer’s voice and usage, and provide constructive feedback to the product teams. • You become a product expert and improve your team’s efficiency by identifying areas for improvement. • You take ownership and lead projects that matter to you and help you grow.

🎯 Requirements

• Degree in accounting (BTS CGO, DCG, BTS in SME Management Assistance, Master's in Accounting and Audit (CCA), or Bachelor's in Administrative and Accounting Management). • At least 3 years' experience in an accounting firm (ideally having worked through at least three fiscal periods). • Experience working directly with a company founder/manager is a plus (e.g., in-house advisory). • Interest in innovative work tools and new technologies. • Autonomous, able to solve problems independently and find solutions. • Knowledge of Pennylane is a plus. • Professional working proficiency in English. • Strong writing skills and a pedagogical approach to interact with users clearly and professionally. • Ability to understand and respond to client needs, deliver excellent service, and maintain strong client relationships. • Ability to work independently and as part of a team. • Flexibility to adapt to the rapid evolution of the product. • Willingness to learn and stay up to date with product developments.

🏖️ Benefits

• One of the best health plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation • Opportunity to improve your English with Busuu • A monthly budget for all Pennylaners to support working from home or in coworking spaces • Easy access to our offices, just minutes from Saint-Lazare in the heart of Paris • Allocation of BSPCE stock warrants • Access to 8,000 gyms across France and 300+ wellness activities through our partner Gymlib • A Mac laptop • We play many sports together and regularly organize company events such as Tech Days (which bring remote Pennylaners together every 3 months) and an annual company offsite that fosters strong team cohesion.