Support Specialist, Financial Control & Accounting

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🕒 April 27

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• As a Support Specialist — Financial Control and Accounting, you act as both a subject-matter and platform expert. • You are the primary point of contact for our clients who have chosen Pennylane as the central software for their accounting and financial management. • As a member of the Application and Technical Accounting Support team, you serve as the central liaison between our clients’ Executives, their in-house Accountants and external Accounting Firms. • You communicate with users daily and seek to understand the issues they encounter. • After investigation, your goal is to provide an answer or solution to the user, or—when necessary—to escalate the problem to the technical teams. • You are also responsible for helping company and firm accountants import their data into Pennylane to facilitate migration. • You learn to identify all stakeholders and to collaborate effectively within your team and with other departments. • You begin to handle increasingly complex client requests. • You become a product expert and improve your team’s efficiency by identifying areas for improvement. • In the future, you will have opportunities to progress to resolving more advanced issues within Support as well as to other teams such as Account Management or Onboarding/Implementation for our clients.

🎯 Requirements

• Accounting qualification (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master CCA or Bachelor in Administrative and Accounting Management). • At least 3 years’ experience in an accounting firm (ideally having completed at least three fiscal closing periods). • Direct work with company leaders is a plus (e.g., in-house advisory roles). • Interest in innovative work tools and new technologies. • Autonomy and the ability to troubleshoot and find solutions independently. • Familiarity with Pennylane is a plus. • Professional level of English. • Strong written communication skills and the ability to explain concepts clearly and professionally to users. • Ability to understand and respond to client needs, deliver excellent service and maintain strong client relationships. • Capacity to work independently and as part of a team. • Flexibility to adapt to rapid changes in the product. • Willingness to learn and stay up to date on product developments.

🏖️ Benefits

• One of the best health plans on the market (Alan Blue and Alan Mind). • Meal vouchers (Swile card). • Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation. • Opportunity to improve your English via Busuu. • A monthly allowance for all Pennylaners to support working from home or in a coworking space. • Easy access to our offices, a few minutes from Saint-Lazare in the heart of Paris. • Allocation of BSPCE (share options). • Access to 8,000 gyms across France and 300+ wellness activities through our partner Gymlib. • A Mac. • We play many sports together and regularly gather for company events such as Tech Days (which bring remote Pennylaners together every 3 months) and an annual company offsite that creates strong moments of team cohesion.