ACH Supervisor

Job not on LinkedIn

🕒 April 30

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $69k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Supervisor

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PeoplesBank

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1885

🏦 Banking

💸 Finance

Banking • Finance

PeoplesBank is a mutual, FDIC-insured regional bank that provides personal, business, commercial, and wealth management services. Its offerings include checking and savings accounts, mortgages and home equity loans, business lending, cash management, merchant services, online and mobile banking, and private client investment and retirement advisory services. The bank emphasizes community involvement, branch banking in Connecticut and Massachusetts, and fraud/security guidance for customers.

📋 Description

• Perform daily ACH processing functions including origination, exception handling, returns, reversals, notifications, of change (NOCs), and file monitoring. • Review and approve ACH transactions and files in accordance with dual-control and risk management procedures. • Monitor ACH activity for accuracy and compliance with NACHA rules and bank policies. • Process complex or escalated ACH items, research request and exception cases that align with outlines SLA’s. • Ensure timely processing within the ACH network deadlines and bank service levels. • Assist with balancing, reconciliation, and settlement processes across other business lines. • Serve as subject matter expert and resource for ACH operations and regulatory guidance. • Provide day-to-day supervision and workflow coordination for ACH team members. • Train, coach, and mentor staff to enhance knowledge productivity, and performance. • Conduct quality reviews and provide feedback to ensure operational accuracy and consistency. • Identify opportunities to improve efficiency, automation, and service quality.

🎯 Requirements

• High school diploma or equivalent required / additional education preferred • Three to Five years of ACH or electronic payment experience required; or combination of education and training • Leadership or supervisory experience required • Strong knowledge of NACHA Operating Rules and ACH processing workflows • Understanding of banking regulations impacting electronic payments • Ability to manage multiple priorities and deadline driven environments • High attention to detail and risk awareness • Excellent communication, coaching abilities and problem-solving skills • Knowledge of MS Office Suite (PowerPoint, Word, Access) • Proficient Excel skills required • ACH Certification (AAP) required

🏖️ Benefits

• excellent compensation • workplace flexibility • competitive benefits package