Tier 1 Support Specialist

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PerfectServe

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

⚕️ Healthcare Insurance

☁️ SaaS

💰 Private Equity Round on 2018-05

Healthcare Insurance • SaaS

PerfectServe is a healthcare technology company that specializes in clinical communication and collaboration solutions. The company provides tools to improve communication between healthcare professionals, streamline clinical workflows, and enhance patient engagement. Its products include medical answering services, provider scheduling, and a healthcare operator console, all designed to ensure effective and secure communication across care settings. PerfectServe aims to reduce administrative burdens and support provider wellness while maintaining compliance with industry regulations. Trusted by over 30,000 healthcare organizations, PerfectServe integrates with existing healthcare systems to optimize provider scheduling, improve patient and family communication, and enable virtual care.

📋 Description

• Field incoming client communications via phone, chat, and our online customer portal • Help end-users administer their PerfectServe applications • Train end-users on how best to use PerfectServe’s phone, mobile, and web applications • Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue • Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users • Build and revise new user accounts based on established standards and best practices • Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues • Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues • We expect all team members to have their cameras on during internal and external meetings to encourage engagement and foster a sense of connection.

🎯 Requirements

• Willingness and excitement to work evenings or overnights and/or weekends • Strong technical aptitude • Excellent written and verbal communication skills • Excellent analytical and troubleshooting skills • Ability to work in a fast-paced environment and successfully prioritize competing tasks • High customer empathy and exceptional customer service skills • Access to high-speed internet

🏖️ Benefits

• Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one. • 401K - with match and immediately vested. • 17 company holidays, 2 floating holidays plus competitive paid time off policy • Internal Advancement Opportunities