Sales Support Specialist

🔥 10 minutes ago

🌐 Philippines, Malaysia, +1 more countries – Remote

🇵🇭 Philippines – Remote 🇲🇾 Malaysia – Remote 🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Petra Brands

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏭 Manufacturing

📦 Logistics

🍽️ Food & Beverage

Manufacturing • Logistics • Food & Beverage

Petra Brands is a fast-moving, purpose-led house of consumer brands and private-label operator that uses a proprietary multilevel scale engine (PetraSpark) to rapidly develop, manufacture, and scale sustainable personal care, pet, and lifestyle products globally. The company provides end-to-end capabilities — brand development, product formulation, mass manufacturing, retail execution, and shipping & logistics — and serves both direct-to-consumer channels and retail partners while emphasizing eco-friendly ingredients and certified sustainable packaging.

📋 Description

• Client information collection • Quotation stage: collect complete specs from clients — product type, dimensions, materials, finishes (foil, emboss, spot UV, etc.), print colors, quantities per order, annual volume, dielines, ship-to address/port, target dates. Chase what's missing until the spec is 100% complete. • Sampling stage: collect final artwork files, confirm sample specs against the quote, collect shipping addresses, coordinate sample dispatch and delivery, track client feedback and approval/revision decisions. • Production stage: verify final artwork matches approved sample, confirm PO details, quantities, packing/carton requirements, labeling requirements, and shipping details before anything is released to the factory. • Client communication • Answer inbound client messages (email primarily) within agreed SLAs. • Send structured follow-ups when information is missing — polite, persistent, precise. • Follow our email conventions (subject format, CC rules) on every thread. • Draft status updates so clients always know where their project stands. • ERP & data hygiene • Log every meaningful client interaction in our ERP (comms log). • Keep order statuses, files, and specs current — artwork, dielines, spec sheets attached with correct file types. • Flag anything ambiguous or contradictory before it moves downstream — never guess. • China team liaison • Translate client requirements into clear, complete production-ready briefs for our internal quoting lead and factory team. • If you speak Chinese: communicate directly with the China team in Mandarin, and ensure nothing gets lost in translation between client English and factory Chinese. • Chase internal answers (pricing, lead times, feasibility) so client responses never stall.

🎯 Requirements

• Packaging industry experience — you've worked in or with packaging manufacturing or trading. Paper packaging strongly preferred (folding cartons, rigid boxes, corrugated, mailers, labels). Other substrates OK. You know what a dieline, GSM, Pantone, and tolerance are without googling. • Exceptional attention to detail — this is the #1 hiring criterion. You catch the 2mm discrepancy, the wrong file version, the missing finish callout. Our screening process tests this directly. • Strong written English — professional, clear, client-facing quality. • Organized and self-managing — remote role, high volume of parallel threads, nothing gets dropped. • Timezone: able to work with significant China (GMT+8) overlap plus a few hours of US-client overlap.