Client Account Lead

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

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phData

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $2.5M Seed Round on 2018-03

Artificial Intelligence • SaaS • Enterprise

phData is a company specializing in providing data engineering, analytics, and cloud migration solutions. They offer services including AI and machine learning strategies, analytics and visualization, and elastic operations to help businesses build and operationalize modern data products and applications. phData is an elite partner of Snowflake and provides end-to-end consulting for developing modern data applications and processing vast datasets efficiently. They cater to industries such as healthcare, financial services, and manufacturing by optimizing data platforms and delivering actionable insights using cutting-edge technology and expertise.

📋 Description

• Own and drive account strategy, delivery, and growth for a large, strategic account, executing long-term growth plans aligned to client goals and phData's capabilities. • Serve as the senior account leader, accountable for client satisfaction, revenue growth, delivery quality, and executive relationship management. • Translate client business objectives into strategic programs spanning data platforms, pipelines, governance, analytics, and AI in partnership with engineering and ML teams. • Help clients address critical priorities such as customer intelligence, demand forecasting, personalization, loyalty analytics, and operational efficiency. • Ensure engagements are delivered on time, within scope, and with measurable business value. • Collaborate with cross-functional partners across Go-to-Market, Delivery, Finance, and Partner teams to align on account health and future opportunity. • Provide strategic leadership during executive meetings, QBRs, and roadmap discussions, positioning phData as a trusted advisor to both business and technology stakeholders. • Partner with ecosystem providers such as Snowflake, AWS, and Anthropic to bring added value to the client. • Mentor team members and foster a culture of learning, feedback, and continuous improvement. • Contribute to internal playbooks, account planning frameworks, and repeatable patterns for driving AI & Data outcomes in Retail, CPG, and Hospitality. • Share best practices and client insights to improve phData's engagement model and delivery excellence.

🎯 Requirements

• 10+ years in consulting, professional services, or client-facing roles with direct accountability for strategic account growth and executive engagement. • Proven experience leading and growing relationships within Retail, CPG, and/or Hospitality accounts at the enterprise level. • Domain expertise in Retail, CPG, and/or Hospitality, with the ability to connect client pain points to AI & Data solutions. • Experience collaborating with data engineering, analytics, and ML teams to oversee delivery of modern data platforms, pipelines, and AI solutions. • Strong executive communication and presence, with experience leading QBRs, workshops, and strategic roadmap discussions. • Ability to structure complex problems and drive them to resolution in a matrixed environment. • Proven track record of building CxO-level relationships and influencing strategic decisions across business and technology stakeholders. • Willingness to travel up to 50% based on client needs.

🏖️ Benefits

• Remote-First Work Environment • 401k plan with company match • Dental and Vision insurance • Home Office Equipment Stipend • Annual stipend for Learning and Development • Competitive comp, excellent benefits, Flexible PTO plus 10 Holidays (and other cool perks)