Account Manager, Water Management

🕒 May 20

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Phigenics

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

⚕️ Healthcare Insurance

🏢 Enterprise

💰 Seed Round on 2010-12

Compliance • Healthcare Insurance • Enterprise

Phigenics is an independent market leader in water management, specializing in ANSI/ASHRAE 188-aligned and CMS S&C 17-30-aligned water management programs. The company focuses on improving the safety, defensibility, and value of water management systems without selling water treatment chemicals, allowing for independent validation and verification services. Phigenics provides cloud-based data management through phiAnalytics® and has developed the Phigenics Validation Test (PVT) for rapid and accurate Legionella testing. For over 20 years, they have assisted facilities in following best practices for water safety, leveraging advanced data-driven decisions to prevent disease and injury from waterborne pathogens.

📋 Description

• The Account Manager is responsible for planning, executing, and delivering water management projects within hospital and healthcare environments. • Ensure compliance with regulatory standards (e.g., ASHRAE 188, CMS, Joint Commission). • Support clients in reducing waterborne pathogen risks, optimizing water system performance, and implementing sustainable water safety programs. • Lead end-to-end delivery of water management services for hospitals and/or hospitality from initiation through closeout. • Drive client retention by fostering strong relationships, ensuring consistent delivery of value, and proactively addressing client needs and concerns. • Serve as the primary client contact, ensuring stakeholder alignment and satisfaction throughout the project lifecycle. • Develop detailed project execution plans in alignment with the scope of work and in coordination with site-level points of contact. • Coordinate with engineering teams, water quality specialists, and infection control professionals to implement site-specific water management programs. • Identify project risks (technical, operational, or regulatory) and develop mitigation strategies. • Ensure all projects meet healthcare and/or hospitality water safety standards, including CDC and ASHRAE guidelines and maintain complete and accurate project documentation. • Support hospital and hospitality staff education on water management program implementation, monitoring, and maintenance. • Review audit reports generated by the quality team and address findings with the client. • Prepare and present progress reports, performance metrics, and final deliverables to hospital and hospitality leadership. • Manage relationships with third-party vendors and subcontractors as required. • Manage the end-to-end contract renewal process, including drafting documentation, reviewing scope with clients, leading negotiations, and ensuring purchase order delivery for the renewal contract period.

🎯 Requirements

• Bachelor’s degree in Engineering, Environmental Science, Project Management, or related field. • 2–5 years of experience managing technical or environmental projects (preferably in healthcare facilities). • Proven experience delivering complex, multi-stakeholder projects on time and in alignment with the scope of work. • Proven ability to manage contract renewal processes • Experience developing and implementing client retention strategies, including proactive engagement, relationship management, and initiatives to enhance long-term customer loyalty. • Knowledge of hospital infrastructure systems (e.g., potable water, cooling towers, steam, HVAC). • Familiarity with ASHRAE 188, CMS Legionella requirements, and related water safety standards. • Excellent communication, organization, and leadership skills. • Proficiency in project management tools. • Preferred: PMP or equivalent project management certification, demonstrating advanced project management expertise and adherence to industry best practices. • Experience working with infection prevention, facilities management, or environmental health teams in hospitals. • Understanding of water testing, treatment, and Legionella risk management practices.

🏖️ Benefits

• Professional attire (coat and tie or equivalent) expected • PPE may be required depending on site conditions