Field Service Engineer

🕒 July 2

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Deliver technical support and maintenance services, including troubleshooting, repairs, and installations • Document detailed service activities under direct supervision • Prepare for service visits to achieve first-visit resolution • Address customer escalations and feedback • Execute moderately complex service tasks in the field • Ensure full compliance with Service Delivery Processes • Participate in Corrective Maintenance • Maintain and complete Preventive Maintenance schedules within the stipulated timeframe for the designated area • Implement Field Change Orders (FCOs) for respective modalities • Support other Field Service Engineers with FCO implementation • Report technical and administrative information, including call completion, call reporting, PM, FCOs, and installations, to the Modality Leader and Territory Manager • Install and implement respective systems • Commission and hand over system projects • Coordinate spare parts sales with customers, assisting the Territory Manager, Operations Manager, and CS Sales Support • Identify system upgrade opportunities and promote them to customers • Handle parts and test and measuring instruments, ensuring returns with proper documentation • Close calls on time with accurate expense and man-hour bookings in the system • Serve as backup to the Territory Manager for the respective territory • Manage strategic key accounts and other customers for the territory and modality to ensure customer satisfaction • Escalate issues to the concerned FSE, Territory Manager, and technical team and collaborate on solutions • Raise timely escalations in SMAX • Create CFMS when required • Track and identify generic product quality and site-related issues • Report field problems through Field Problem Reports or CFMS to higher management • Manage assigned customer accounts for customer service activities • Maintain uptime records for assigned accounts • Ensure personal appearance and behavior meet Philips Health Systems customer acceptability policies and targets • Support Philips' mission as a health technology company improving health and healthcare through meaningful innovation

🎯 Requirements

• Bachelor's Degree in Engineering, Medical, or Science-related field • Minimum 2+ years of experience in IT, Network Diagnosis, System Connectivity, or Remote Service within an Engineering, Medical, or Science-related environment • Cath Lab experience – Mandatory • Medtech industry background – Mandatory • Regulatory Compliance • Data Analysis & Interpretation • Root Cause Analysis (RCA) • Troubleshooting • Escalation Management • Service Operations • Technical Documentation • Customer Service • KPI Monitoring and Reporting • Product Installation • Product Repair & Maintenance • Compliance with Philips Health System safety standards, including patient safety, health, safety, and security regulations • Strict adherence to General Business Principles

🏖️ Benefits

• Equal employment and advancement opportunities • Reasonable accommodations for individuals protected by applicable disability and veterans laws • Drug-free workplace