Field Service Engineer

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Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare Insurance • Biotechnology • Medical Devices

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Deliver technical support and maintenance services including troubleshooting, repairs, and installations. • Document detailed service activities and prepare for service visits to achieve first-visit resolution. • Address customer escalations and feedback and execute moderately complex service tasks in the field. • Ensure compliance of Service Delivery Processes and deliver services effectively and efficiently. • Participate in Corrective Maintenance and complete the PM schedules within the stipulated time frame. • Implement FCOs of the respective modalities and act as a support resource to other FSEs for their implementation. • Report necessary information both technical and administrative as per the norms to the concerned Modality Leader and Territory Manager. • Coordinate the process of Spare parts Sales with the Customer assisting the Territory Manager, Operations Manager, and CS Sales Support. • Identify opportunities for System Upgrades and promote them to the Customer.

🎯 Requirements

• Bachelor's Degree in Engineering, Medical, Science related field • Minimum 2+ years of experience in IT, Network Diagnosis, System Connectivity, Remote Service within Engineering, Medical, Science related environment • CT/MRI/Multimodality experience – Mandatory • Medtech industry background – Mandatory • Regulatory Compliance • Data Analysis & Interpretation • Root Cause Analysis (RCA) • Troubleshooting • Escalation Management • Service Operations • Technical Documentation • Customer Service • KPI Monitoring and Reporting • Product Installation • Product Repair & Maintenance

🏖️ Benefits

• Personal acceptability by the customer in appearance and behavior in accordance with Philips Health Systems policy and targets. • Safety standards including patient safety, health, safety and security regulations and strict adherence to General Business Principals.