Customer Success Manager, German

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Phira Ventures

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Phira Ventures is a Lisbon- and New York–based venture studio and early-stage investor that partners with founders to ideate, incubate, fund, and operationally build technology-enabled businesses. They provide ideas, capital, co-founders, and hands-on operational support—marketing, product, legal, recruitment, and go-to-market—to rapidly launch ventures or scale existing startups. Phira focuses on tech-driven ventures that improve lives, with experience and portfolio companies in digital media, e‑commerce, direct-to-consumer brands, real estate, music rights, and AI/SaaS products.

📋 Description

• Answer customer emails and messages quickly, warmly, and in flawless German • Reply to positive and critical customer reviews • Take ownership of late, lost, or damaged parcels • Coordinate with the warehouse and logistics partners to resolve delivery issues • Keep customers informed throughout issue resolution • Identify recurring customer questions and push root-cause fixes through product pages, packaging inserts, or shipping confirmations • Help build the help center, FAQs, response templates, and workflows • Bring customer insights to product and marketing teams • Use AI for sorting, research, pattern recognition, and preparing drafts • Share workload and provide coverage with the existing part-time team member • Ensure customers receive personal, quick, and helpful support

🎯 Requirements

• Fluent German with a warm, natural writing tone • Responsive availability so no inbox item remains unanswered for longer than one business day • Genuine interest in solving customer problems • Ability to remain calm with difficult customers and de-escalate situations • Extremely organized, detail-oriented, and able to maintain clean workflows • Ownership mindset with the ability to set and meet deadlines independently • Strong, proactive communication with customers and the team • Tech-savvy and AI-proficient, with concrete examples of using AI to work faster and better • Fast learner who takes responsibility and cares about quality • Customer service or e-commerce support experience is nice to have, including Gorgias, Shopify, or similar • Experience coordinating with warehouses, fulfillment, or logistics partners is nice to have • Fluent English at least at C1 level, as required in the application form

🏖️ Benefits

• Option to grow into full-time • Real ownership from day one • Proven product and established brand • Meaningful work with a direct, positive impact • Direct access to the founders • Exposure to the wider Phira ecosystem • Collaborative, international culture • Regular trainings from a venture studio with 10 years of industry experience • External guest speakers • Free access to the products being built