Client Success Associate

🕒 May 22

🇺🇸 United States – Remote

💵 $50k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

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Phreesia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

SaaS • Marketing

Phreesia is a technology company that provides digital solutions to connect and engage audiences through powerful tools like URL shorteners and QR code generators. It offers a comprehensive platform that enables businesses to create trackable and customizable links, dynamic QR codes, and mobile-optimized landing pages. Phreesia serves various industries, including retail, hospitality, healthcare, financial services, and education, by enhancing their digital communication and customer engagement capabilities. With integrations and advanced analytics, Phreesia streamlines digital marketing efforts and optimizes customer interactions for over 500,000 global paying customers.

📋 Description

• Proactively engage clients to support and drive adoption and usage of specific products and features within the Phreesia solution, ensuring maximum business benefits for the client • Partner with client executives and key business leaders • Collaborate with Phreesia teams, including Business Development, Support, Product Management, Client Services and Sales to address customer issues • Act as the Subject Matter Expert and product Super User for the existing client base, implement new add on features and products • Ensure overall satisfaction and engagement for Phreesia's clients • Proactively address client risks based on product usage trends and key performance indicators

🎯 Requirements

• Bachelor's degree required • Experience generating opportunities and/or upselling to book of business • Confident, high energy, self-motivated and a true team player • Ability to prioritize multiple demands in a fast-paced and dynamic environment • Ability to work with customers to understand their needs and develop custom solutions • Superior leadership, influence, communication, interpersonal, presentation, meeting facilitation, and telephone skills • Skilled at anticipating and solving problems • The role may require up to 50% travel following all the current health and safety guidelines

🏖️ Benefits

• 100% Remote work + home office expense reimbursements • Competitive compensation • Flexible PTO + 8 company holidays • Monthly reimbursement for cell phone + internet + wellness • 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada • Variety of insurance coverage for people (and pets!) • Continuing education and professional certification reimbursement • Opportunity to join an Employee Resource Group.