Operations Lead – Global

🔥 0 minutes ago

🌐 South Africa, Romania, +4 more countries – Remote

🇿🇦 South Africa – Remote 🇷🇴 Romania – Remote 🇵🇱 Poland – Remote 🇧🇬 Bulgaria – Remote 🇰🇪 Kenya – Remote 🇭🇷 Croatia – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 13%

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Pickle

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Pickle is a business enablement service that embeds experienced administrative and operations professionals directly into fast-growing startups and small teams to handle the work founders shouldn’t have on their desks. Pickle’s offerings include executive assistance, admin support, fractional operations, people & talent, bookkeeping, and customer support. They position themselves between recruitment agencies and consultancies: not a hiring firm or arm’s-length managed service, but a pragmatic embedded partner that scopes needs, places the right person or team quickly, and executes operationally with minimal onboarding.

📋 Description

• Build and maintain automations, dashboards and AI agent workflows supporting business operations • Identify repetitive processes and automate them to improve efficiency and reduce manual work • Own the leadership operating rhythm, including weekly leadership meeting preparation and actions, monthly KPI reporting, quarterly planning and maintaining a central decision log • Track delivery against business priorities and ensure operational activities keep pace with product and engineering developments • Coordinate shared operational processes with external business partners • Prepare the business operationally for key seasonal periods and major product launches • Support team processes, onboarding and company culture in partnership with the CEO • Help department leads establish clear processes, responsibilities and decision-making routes • Oversee people processes, data protection, systems access and relevant UK compliance requirements • Work directly with the CEO and leadership team to manage day-to-day business operations and leadership processes

🎯 Requirements

• At least 3 years' experience in operations, with evidence of building processes and systems that others rely on • Practical experience building automations or dashboards using no-code tools or AI, with examples of solutions that remain in use • Strong technical confidence, including familiarity with no-code platforms, basic SQL and working collaboratively with engineering teams • Experience using AI agents as part of everyday workflows, rather than simply using standard AI tools • Experience managing team processes, onboarding and/or culture initiatives • Proven ability to identify problems and take ownership of resolving them end to end • Confidence making sound decisions quickly, even when working with incomplete information • Previous experience in a startup or fast-growing business is highly desirable, particularly in an operational leadership or COO-type capacity within an early-stage business or smaller organisation • Strong appreciation for organisation, attention to detail and well-designed systems • Experience managing people-related or compliance processes accurately and reliably • Experience working with UK-based businesses or clients • Excellent written communication skills, with the ability to communicate clearly and follow through on actions • Experience within the charity, fundraising or social impact sector would be advantageous but is not essential

🏖️ Benefits

• Competitive salary • Local regulation annual leave plus public holidays • Remote-first working, with flexibility outside core meetings • A high-ownership role with a clear path to more responsibility • Suitable home working setup and reliable internet connection expected

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