TAC Support Engineer (India)

July 11

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Logo of Picus Security

Picus Security

The Complete Security Validation Platform

Network Security Device Testing • Automated security testing • Automated Control Assessment • Control Effectiveness testing • Breach and Attack Simulation

51 - 200

💰 Corporate Round on 2022-05


• Analyze problems, solve the unsolvable, troubleshoot and formulate solutions to resolve customer issues with minimal supervision • Use your exceptional product knowledge to research and identify improvements for our pioneering platform • Take ownership of issues and drive them to resolution • Develop creative solutions to problems and prove them out in a lab environment • Work with Product Development and Product Management to ensure products are implemented in ways that meet customer requirements • Participate in knowledge-sharing via documentation creation, training, and mentoring. • Operational management and gate point for new releases • Identify the potential pattern of issues observed in the field and take the lead in documenting, reporting, and tracking these issues to resolution • Help guide the customer through the process of familiarizing themselves with the Picus software • Work with security technologies, including NG Firewalls, IPS, WAF, EDR, DLP, and SIEM solutions, to assess each cybersecurity technology’s responses to Picus Products • Regularly contribute to technical documentation


• Bachelor’s degree or equivalent in Computer Science • Good understanding and knowledge of current security control technologies and risks, including firewalls, DLP, AV, endpoint security, web application firewalls, and email security solutions • A few years of experience working in cybersecurity utilizing knowledge of the security/threat landscape with hands-on experience in troubleshooting Log Management with global SIEM, EDRs, and XDRs • Ability to optimise queries with best practices • Basic knowledge of Linux System Administration • Basic understanding of Windows-based or Linux-based operating systems, their management, operation, and risks • Expert technical knowledge of and experience troubleshooting TCP/IP networks • Familiarity with a wide variety of networking topics including protocol analysis, such as, Wireshark • Proficiency in written and spoken English • Good written and verbal communication skills; excellent interpersonal skills; at ease and comfortable working in a client environment, remote and onsite


• Not mentioned in the job opening

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