Technical Support Associate

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Plant the Plant

WebsiteLinkedInAll Job Openings

1 - 1 employees

Founded 2022

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📋 Description

• Resolve customer issues – Investigate, reproduce, and resolve client-reported issues with accuracy and within SLA targets. • Follow up on bugs and projects – Track ongoing tickets and system updates, verify fixes, and communicate progress clearly to stakeholders. • Reactivate and maintain user accounts – Complete administrative and technical steps to ensure smooth reactivation and maintenance of client systems. • Support projects and releases – Assist in testing, migration, and verification during system updates. • Document and share knowledge – Maintain clear, up-to-date internal documentation and client-facing knowledge base articles. • Collaborate cross-functionally – Work with developers, QA, and Customer Success teams to ensure seamless communication and issue resolution. • Contribute to team goals – Support internal OKRs by tracking progress and sharing insights that improve processes and client outcomes.

🎯 Requirements

• Customer Support Expertise – You have experience managing client issues from investigation to resolution in a technical or SaaS environment. • Bilingual Fluency – Fluent or near-native level Japanese and business-level English, with the ability to communicate professionally with clients without tools or support. • Problem-Solving Ability – Analytical mindset with a knack for identifying root causes and implementing clear solutions. • Technical Literacy – Comfortable with web technologies, eCommerce platforms, and content management systems. • Documentation Skills – Able to create structured, visual, and easy-to-understand internal documentation. • Collaboration Mindset – Thrive in cross-functional teamwork with developers, QA, and project teams. • Tools Competency – Familiarity with SQL, HTML, or scripting for troubleshooting purposes.

🏖️ Benefits

• Professional development opportunities • Remote work options • Flexible work arrangements