Outbound Sales Closer – Recovery Sales, Post-Purchase Upsell

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Plateful

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

🛍️ eCommerce

🛒 Retail

👥 B2C

eCommerce • Retail • B2C

Plateful is a direct-to-consumer kitchenware brand that sells titanium-based cookware and related kitchen products. Their product lineup (from the provided site content) includes pure-titanium pans, saucepans, woks, utensils, cutting boards, vacuum sealers and accessories, and a food-warming mat — all marketed as non-toxic, long-lasting, and buy-it-for-life kitchen solutions. The company emphasizes e-commerce sales (on-site promotions, bestseller listings, and a 90-day trial with lifetime warranty) and targets home cooks seeking safer, durable, easy-to-clean cookware and food-storage tools that reduce waste.

📋 Description

• Reconnect with customers who showed purchase intent but did not complete their purchase • Understand customer needs and overcome objections or payment concerns • Guide customers toward the right solution and close sales • Recover abandoned carts and declined transactions • Identify post-purchase upsell and cross-sell opportunities • Increase order value and maximize warm-lead and existing-customer interactions • Create a better customer experience through customer conversations • Work with customers who have interacted with Plateful, visited its store, attempted to purchase, or recently completed an order • Contribute directly to Plateful's continued growth

🎯 Requirements

• Strong upsell and cross-sell skills • Proven experience in sales recovery, win-back, retention, upselling, or cross-selling, ideally in a consultative or high-ticket sales environment • $1K+ AOV experience preferred • Shopify and CRM experience • Comfortable working EST hours, including night shifts and rotating weekday schedules • Excellent objection handling and closing skills • Ability to handle price concerns, payment issues, hesitation, and other barriers to purchase • Clear, confident, and persuasive communication skills • Ability to build trust quickly and guide customers toward a purchase decision • KPI- and performance-driven with a strong ownership mindset • Ability to track numbers, understand targets, and take responsibility for results • Fast learner, coachable, and execution-focused • Ability to apply feedback quickly to improve performance

🏖️ Benefits

• Fully Remote Position • Competitive Base Salary • Uncapped 5% Commission During Your First Month • Tiered Commission Structure From Month 2 Onwards • Daily Spiffs & Performance Incentives • Paid Leave Benefits