Account Management Specialist – Mexico, Central-Time

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Platinum Realty Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏗️ Construction

Consulting • Logistics • Construction

Platinum Realty Group is a Boston-based company specializing in property management, real estate brokerage, and investment services. With over 40 years of combined experience, they manage various property types including single-family homes, condos, and rental buildings in the Greater Boston area and South Shore. The company also offers community and project management, assisting condo and HOA boards with financial and maintenance needs, and facilitating property improvements. Their team helps clients buy and sell homes and coordinates with developers to enhance project livability and success. Committed to excellent customer service, Platinum Realty Group ensures quick responses and effective management of clients' investments.

📋 Description

• Support onboarding for new partners, ensuring smooth implementation and adoption • Manage a portfolio of small-to-mid-sized accounts with guidance from senior team members • Respond to partner inquiries and proactively identify opportunities to improve client experience • Monitor account health metrics and flag risks or expansion opportunities • Assist with revenue growth initiatives • Collaborate with product and engineering teams to communicate client feedback • Maintain accurate CRM documentation and reporting • Contribute to improving internal processes as the company scales

🎯 Requirements

• 1–3 years in SaaS account management, customer success, client services, or a related customer-facing role • Experience managing smaller accounts or supporting senior team members in a client-facing capacity • Comfortable working toward retention, adoption, and revenue goals • Energetic, proactive, highly coachable, and team-oriented • Clear and professional communication with external partners and internal teams • Strong writing skills for concise emails and documentation • Organized and detail-oriented with the ability to manage multiple accounts and tasks • Comfortable learning new systems and communicating with product and engineering teams • Own laptop/computer and stable internet connection

🏖️ Benefits

• Learning opportunities • Cross-functional collaboration • Opportunity to grow into a more senior role over time