Chapter Operations Analyst I

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🔥 4 minutes ago

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PMI

1 - 1 employees

📚 Education

🤝 Non-profit

Education • Non-profit

PMI is the Project Management Institute, a global nonprofit professional association that sets standards, provides education and credentials, and supports the practice of project and program management. PMI offers widely recognized certifications (PMP, CAPM, PMI-ACP, PMI-CPMAI, and others), publishes standards and guides such as the PMBOK Guide, runs training, events, research and thought leadership, and provides digital tools and enterprise solutions (e. g. , PMI Infinity) and membership services to a community of project professionals (noted as more than 800,000 members).

📋 Description

• Review, revise, and recommend chapter policies and identify process improvements to strengthen chapter operations • Partner with Chapter Engagement Partners to support implementation and adoption of programs and services for chapter leader growth and development • Serve as a resource for chapters and mentors on governance issues and questions, resolving issues or escalating to department leadership as needed • Use data from sources such as the Chapter Reporting System to monitor and report overall performance for assigned regions • Support chapters in designing and delivering relevant and engaging events • Apply the PMI Chapter Charter process, monitor core processes, and approve charters as appropriate • Administer the Annual Chapter Charter Renewal program and provide regular status reporting • Serve as a resource between chapters and Customer Care to respond to complex matters spanning multiple departments • Maintain accurate volunteer information and perform quality assurance checks, updates, and feedback with volunteers and staff • Support volunteer role descriptions, system tools, messaging, and training • Review, respond to, and approve PMI Chapter by-laws submissions while coordinating compliance and legal standing with internal stakeholders • Contribute to policy manual development, process updates, documentation, templates, and department operating procedures

🎯 Requirements

• Must be located in either Mexico or Colombia • Bachelor’s degree in business or a related field preferred; equivalent experience may be considered • 1–3 years of experience administering processes for dispersed geographic groups and governing documents such as bylaws and policies • General knowledge of association laws and practices, including Anti-Trust, UBIT Tax, and Non-Profit Classifications preferred • Ability to work with staff at all levels, global customers, volunteers in varied committee structures, and external organizations • Ability to manage multiple concurrent tasks and meet time-sensitive deliverables • Ability to handle ambiguity while executing responsibilities in a rapidly changing environment • Experience working in an agile, dynamic, and customer-centric environment • Excellent communication, collaboration, presentation, and negotiation skills • Proficiency in PMI’s business language: English

🏖️ Benefits

• Travel up to 25%

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