Clinic Operations Coordinator

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🔥 18 minutes ago

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Catena

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

📋 Description

• Answer and route inbound calls • Manage patient scheduling • Monitor email and text communication • Execute EHR workflows for refills, referrals, and documentation follow-ups • Ensure no missed calls, no dropped follow-ups, and clean monthly performance reporting that protects clinician time and builds durable patient trust

🎯 Requirements

• 2+ years in a medical front desk, clinic coordinator, care coordination, or patient support role • Hands-on experience operating an EHR system, including tasking for medication refills, referrals, and documentation follow-ups • Proven experience managing high-volume inbound patient communication across phone, email, and text • Experience running patient scheduling workflows (new appointments, reschedules, confirmations, cancellations) • Ability to pull and format monthly practice performance reports from an EHR • C1+ English (CEFR) for patient-facing voice and written communication • Direct experience with Athena/Athenahealth workflows and reporting (Nice-to-Have) • Experience with Dialpad or a comparable VoIP clinic phone system (Nice-to-Have) • Experience supporting multiple providers or practices concurrently (multi-queue operations) (Nice-to-Have) • Background supporting primary care, family medicine, or outpatient clinics (Nice-to-Have)

🏖️ Benefits

• Competitive Salary: Based on experience and skills • Remote Work: Fully remote—work from anywhere • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO: In accordance with company policy • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees • Direct Mentorship: Guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Connect with professionals worldwide