Executive Client Relations Specialist

🔥 9 minutes ago

🏈 Ohio, Pennsylvania – Remote

🏈 Ohio – Remote 🔔 Pennsylvania – Remote

💵 $52.5k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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PNC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1845

💸 Finance

🏦 Banking

👥 HR Tech

Finance • Banking • HR Tech

PNC is a diversified financial services firm that is committed to fostering an inclusive and accessible workplace. It offers a vibrant culture where employees can thrive, recognizing the importance of diversity and community involvement. PNC is dedicated to providing a supportive environment for career growth, and offers various opportunities for students, graduates, and veterans. It has been nationally recognized for its commitment to gender and disability equality and for being a top employer. PNC provides equal opportunities to all qualified individuals and ensures compliance with employment laws.

📋 Description

• Resolve complex escalated issues with a high customer and institutional impact • Actively coach and mentor for the escalation team • Incoming and outgoing client interactions to address complaints • Research, analyze, own and coordinate the resolution of escalated customer complaints • Document the problem resolution process for each investigated complaint • Act as a point person/subject matter expert for escalated issues • Facilitate problem resolution with stakeholders

🎯 Requirements

• Prior Retail Support/Escalations experience is preferred • Complaint resolutions, Complaint Management Systems & Tools, Client Facing experience • Preferred Product Knowledge: Retail Products & Services including Consumer Lending (Mortgage, Home Equity Lines of Credit & Auto) • Knowledge, skills, and abilities appropriate for the role

🏖️ Benefits

• medical/prescription drug coverage (with a Health Savings Account feature) • dental and vision options • employee and spouse/child life insurance • short and long-term disability protection • 401(k) with PNC match • pension and stock purchase plans • dependent care reimbursement account • back-up child/elder care • adoption, surrogacy, and doula reimbursement • educational assistance, including select programs fully paid • a robust wellness program with financial incentives