FlexFund Support Representative

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🤝 B2B

👥 B2C

Insurance • B2B • B2C

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Provide support to clients by addressing inquiries and guiding them through processes. • Analyze incoming requests and determine the most effective and appropriate solutions. • Manage order workflows from creation to completion, ensuring timely processing and proper handling. • Ensure accuracy of order details across internal systems. • Identify, analyze, and report system bugs or operational issues based on daily workflow observations; ensure proper documentation and timely escalation. • Communicate effectively with clients and internal teams to resolve order-related concerns

🎯 Requirements

• 1+ year of experience in customer service or technical support (preferred). • Strong attention to detail with a high level of accuracy in data entry. • Ability to work in a fast-paced environment and meet strict deadlines. • Effective multitasking and time management skills. • Tech-savvy with the ability to navigate multiple systems (CRM, reporting tools, etc.). • Experience working with global and/or US bUS-based business teams • Excellent written and communication skills in the English language.

🏖️ Benefits

• Supporting Porch Group