Virtual Assistant

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🕒 May 12

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🤝 B2B

👥 B2C

Insurance • B2B • B2C

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Fielding incoming calls, texts, and emails for the companies supported. • Answering client questions, providing price quotes, and selling customers on why they should book a home inspection. • Scheduling home inspection appointments by collecting and entering specific details into booking software. • Responding to general office correspondences (email, text, voicemail). • Providing a great customer experience.

🎯 Requirements

• +4 years in Bilingual Customer Service roles • +2 years in Executive Assistant (or equivalent) roles • +2 years in Remote positions • Strong communication and language skills: English speaking is a must. • Ability to accurately enter notes, data, and client information and navigate websites and standard software applications • Strong digital communication skills (email, chat, text, etc) • Must be able to demonstrate the ability to multitask across multiple systems, customer scenarios, and communication channels • Must be detail-oriented, accurate, and committed to following defined processes (we call them our SOP or Standard Operating Procedures) • Must be able to demonstrate good judgment and decision-making abilities when there isn’t a clear answer - we want you to feel empowered! • Strong computer skills: You will be on a computer for your entire shift • A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

🏖️ Benefits

• Training: paid initial training, as well as ongoing training to help you develop in your role and career. • Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful ! • Work/Life Balance: This is a 100% remote job , which means no more time wasted in traffic ! Spend more time at home, where your family needs you !