Mid-Level Support Analyst

🔥 16 hours ago

🇧🇷 Brazil – Remote

💵 R$2.5k - R$2.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Positivo S+

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

Positivo S+ is a managed service provider (MSP) and technology services division of Positivo Tecnologia that partners with businesses to deliver end-to-end IT operations, cloud and infrastructure management, cybersecurity, digital workplace solutions, and data & analytics. The company offers 24/7 observability and automation, cloud migrations, security operations (SOC), identity & access management, network operations, business continuity, and master data management, emphasizing scalable, user-friendly interfaces, cost optimization and proactive monitoring for enterprise customers.

📋 Description

• Manage crises and prioritize critical incident tickets • Lead crisis bridges and coordinate the analysts involved in incident response • Engage the teams responsible for resolving issues • Monitor incidents across multiple channels, such as Microsoft Teams, WhatsApp, and chat platforms • Maintain client communications, monitor support groups, and provide status reports • Prepare reports containing information about incidents, occurrences, and the actions taken

🎯 Requirements

• General knowledge of IT and infrastructure • Familiarity with servers, switches, networks, and systems • Strong communication, organizational, and investigative skills • Ability to prioritize tickets and manage critical situations • Currently pursuing a higher education degree in an IT-related field • Technical certification or vocational training

🏖️ Benefits

• Medical and dental insurance • Life insurance • Meal or food allowance • Transportation allowance • Discount club • Access to Wellhub (fitness centers) and Mente Tranquila • Discounts on Positivo products • University partnerships • CLT employment contract